Mandie Banner
Davison,MI
Summary
Proven server with a track record of enhancing customer satisfaction at Kicker’s Sports Bar and Grill through exceptional service and hospitality expertise. Skilled in POS operation and cash handling, adept at fostering team collaboration. Demonstrated ability to increase sales with effective upselling techniques, underpinned by a strong work ethic and guest engagement skills.
Overview
23
23
years of professional experience
Work History
Server
Kicker’s Sports Bar and Grill
07.2010 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
The Jewel of Grand Blanc
05.2007 - 06.2010
- Processed cash transactions efficiently while accurately taking and filing customer orders.
E3/lvn Student
USAR
02.2002 - 02.2006
- Aided physicians during examinations or procedures as needed, ensuring optimal patient comfort throughout the process.
- Participated in continuing education opportunities to remain current on best practices in nursing care and maintain licensure requirements.
- Promoted teamwork by assisting fellow nurses with various tasks when needed, fostering a positive work environment.
- Managed time efficiently while multitasking in a fast-paced clinical setting, ensuring all patients received timely attention.
Education
High School Diploma -
Davison Highschool
Davison, MI05.2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Point of sale operation
Timeline
Server
Kicker’s Sports Bar and Grill
07.2010 - 10.2024
Server
The Jewel of Grand Blanc
05.2007 - 06.2010
E3/lvn Student
USAR
02.2002 - 02.2006
High School Diploma -
Davison Highschool
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