Mandie Cantrell
Eyes on Rosemont LLC
PORTLAND,ME
12
years of professional experience
Detail-oriented Optical Professional with experience in eyewear fittings and customer service. Specializes in lens interpretation, frame adjustments, and style recommendations. Collaborates effectively within teams to enhance patient outcomes and respond to diverse needs.
Work History
Optician
3 Years 10 Months- Interpreted optical prescriptions to recommend appropriate lenses and frame options.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Trained on Office Mate and Eyefinity Encompass, worked mostly with VSP and Eyemed insurance
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Educated patients on lens coatings, materials, and frame selection.
- Verified orders for prescription accuracy, pricing, and insurance requirements.
- Processed eyewear orders and coordinated with labs for timely completion.
- Repairing all different kinds of eyewear, replacing parts, screws and training new hires on how to fix and adjust glasses
- Performed frame adjustments, repairs, and quality checks on finished eyewear.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Starbucks Barista Trainer
4 Years 4 Months- Trained new partners on beverage recipes, espresso standards, and customer service routines.
- Modeled efficient drink preparation while maintaining accuracy during high-volume rushes.
- Coached team members on POS procedures, cash handling, and order accuracy.
- Reinforced food safety, sanitation, and store cleanliness standards throughout shifts.
- Supported schedule readiness by preparing stations, stocking supplies, and organizing workflow.
- Resolved customer concerns with professionalism while protecting service speed and quality.
Kitchen Manager
4 Years- Directed daily kitchen operations, ensuring consistent food quality and service standards.
- Supervised prep, line, and expediting teams to maintain efficient workflow.
- Enforced food safety, sanitation, and allergen procedures across kitchen stations.
- Managed inventory, pars, and ordering to reduce waste and support product availability.
- Trained and coached team members on recipes, portioning, and equipment use.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
Graduate Certificate
High School Diploma
Skills
Progressive lenses expertise
Optical measurements
Frame selection
Eyewear fitting
Adjusting eyewear
Repairing glasses
Optical orders
Insurance verification
Insurance billing
Customer service
Retail sales
Attention to detail
Product knowledge
Timeline
Optician
Eyes on Rosemont LLC
01.2023 - CurrentRead More
Starbucks Barista Trainer
Starbucks
08.2018 - 12.2022Read More
Kitchen Manager
Elevation Burger
07.2014 - 07.2018Read More
Empire Beauty School
Graduate Certificate
Read More
Brunswick High School
High School Diploma
Read More