Summary
Overview
Work History
Education
Skills
Timeline
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Gary McDonald

Burleson

Summary


Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in team production and efficiency.

Overview

18
18
years of professional experience

Work History

Owner/ Operator

GMS Service CO
06.2007 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Operated with safety and skill to avoid accidents and delays.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Team Leader/Operations Manager

Big Wheels Body Shop
01.2016 - 02.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.

Fleet Manager / Mechanic

Dickerson Fleet Service
03.2018 - 04.2019
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
  • Reduced repair times with establishment of strategic partnerships with service providers.
  • Streamlined communication channels between fleet department and other business units, enhancing operational cohesiveness.
  • Achieved cost reductions by optimizing inventory levels of spare parts and supplies.
  • Fostered culture of responsibility and efficiency, significantly reducing incident rates.
  • Negotiated with suppliers to secure competitive rates for vehicle parts, lowering operational costs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Education

GED -

Grand Prairie High
Grand Prairie, TX

On The Job Training

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Operations oversight
  • DOT compliance
  • Client relationship management
  • Cost management
  • Preventative maintenance
  • Strong work ethic
  • Customer service

Timeline

Fleet Manager / Mechanic

Dickerson Fleet Service
03.2018 - 04.2019

Team Leader/Operations Manager

Big Wheels Body Shop
01.2016 - 02.2024

Owner/ Operator

GMS Service CO
06.2007 - Current

GED -

Grand Prairie High

On The Job Training

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Gary McDonald