Mandilyn Benton
Anaheim,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Server
Silverlake Ramen
04.2024 - 01.2026
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
Shift Manager
Sprinkles
02.2024 - 05.2025
- Streamlined workflow processes, resulting in improved efficiency and reduced wait times during peak service hours.
- Trained and mentored new team members, fostering a collaborative environment and enhancing team morale and productivity.
- Led initiatives to enhance product presentation, contributing to a visually appealing environment that attracted more customers.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
Kitchen Manager
Chipotle
01.2020 - 04.2024
- Developed and maintained schedules for kitchen staff, improving workflow efficiency and meeting operational demands effectively.
- Fostered a positive team environment by promoting open communication and collaboration, enhancing staff morale and performance.
- Monitored kitchen equipment maintenance schedules, ensuring optimal performance and minimizing downtime during service hours.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
Education
High School - undefined
Chino Hills High School
Chino Hills, CA05.2018
Skills
- Customer service
- Team training
- Workflow management
- Cash handling
- Food safety
- Complaint resolution
Certification
- RBS/ABC license
- Serv safe manager
- Food handlers card
Timeline
Head Server
Silverlake Ramen
04.2024 - 01.2026
Shift Manager
Sprinkles
02.2024 - 05.2025
Kitchen Manager
Chipotle
01.2020 - 04.2024
High School - undefined
Chino Hills High School