Mandy Brodt
Jackies Bar and Grill
Austin
8
years of professional experience
Dynamic professional with extensive experience in the hospitality and real estate sectors. At O'Brians, I excelled in training staff and optimizing bar operations, enhancing customer satisfaction through effective time management and upselling strategies. Proven ability to develop market analyses and negotiate favorable terms as a Realtor, ensuring client success.
Work History
Lead Server
2 Years 6 Months- Supported training sessions, focusing on customer service excellence and operational efficiency.
- Assisted in onboarding new staff by demonstrating menu knowledge and service techniques.
- Learned POS system functionalities to assist in order processing and payment handling.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Bartender Shift Manager
3 Years 5 Months- Supervised bar operations, ensuring efficient service and adherence to safety protocols.
- Trained and mentored new staff on drink preparation and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed cocktail menu offerings based on seasonal trends and customer preferences.
Bartender
2 Years 8 Months- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Trained new staff on bar protocols and customer service techniques.
Realtor
2 Years 7 Months- Facilitated property viewings and client consultations, enhancing customer engagement and satisfaction.
- Developed comprehensive market analyses to inform pricing strategies and investment decisions.
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
- Coordinated marketing initiatives, leveraging digital platforms to increase property visibility and attract potential buyers.
Education
Associate of Arts
Skills
Effective time management
Safe food handling
Menu memorization
Order accuracy
High volume dining
Upselling strategies
POS system proficiency
Timeline
Lead Server
Jackies Bar and Grill
02.2024 - 08.2026Read More
Bartender Shift Manager
Obrians
01.2021 - 06.2024Read More
Bartender
Noahs Ark
08.2018 - 04.2021Read More
Realtor
Simien Properties
07.2018 - 02.2021Read More
San Jacinto College
Associate of Arts
Read More