Mandy Carter
Wyoming,IL
Summary
Certified Emergency Medical Dispatcher and Certified EMD Telecommunicator- CPR Also AED Certified. Along with Food Handlers Management
Results-focused dispatching professional with top-notch abilities in overseeing communication. Detail-oriented in maintaining files for certain tasks Supports team performances. Dedicated to all jobs tasks and assignments.
Overview
10
10
years of professional experience
Work History
Dispatcher/Corrections Officer
Stark County Sheriff's Office
Toulon, IL
11.2018 - 04.2024
- Identified locations and needs of callers to accurately send assistance.
- Kept detailed and updated records of calls in physical and electronic databases.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Received and dispatched calls for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Participated in team meetings discussing changes in procedures or processes.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Trained new dispatchers on company policies, procedures, and software systems.
2nd Assist Manager
Caseys General Stores Inc
Wyoming, Illinois
06.2017 - 11.2018
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed daily booking records and deposits
GSA/Pricing and Signing Specialist
Target
Peoria, IL
11.2013 - 04.2017
- Reviewed and updated pricing for products on a regular basis.
- Placed prices and descriptive signage to enhance displays and promote items.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Arranged in-store merchandise for maximum visual appeal.
- Over see all cashiers and their job performance
- Customer Services and Refunds
- Cash handling, closing of all registers and occasionally Booking Department
Education
Basic Correctional Officer - Corrections
University of Illinois At Urbana-Champaign
Champaign, IL02-2020
GED - High School Diploma
Maple Woods Community College
Kansas City, MO10-2002
Some College (No Degree) - Criminal Justice
Kaplan University Online
Miami, FLSkills
- Dispatch Coordination
- Service Coordination
- Customer Relations
- Data Entry
- Updating logs
- Customer Relationship Management
- Incident Reporting
- Dispatching procedures
- Stress Tolerance
- Geographical knowledge
- Database updates
- Critical thinker
- Training new hires
- [Software] Proficiency
Timeline
Dispatcher/Corrections Officer
Stark County Sheriff's Office
11.2018 - 04.2024
2nd Assist Manager
Caseys General Stores Inc
06.2017 - 11.2018
GSA/Pricing and Signing Specialist
Target
11.2013 - 04.2017
Basic Correctional Officer - Corrections
University of Illinois At Urbana-Champaign
GED - High School Diploma
Maple Woods Community College
Some College (No Degree) - Criminal Justice
Kaplan University Online
Similar Profiles
Laura TaylorLaura Taylor
HR Background Investigator at Stark County Sheriff's OfficeHR Background Investigator at Stark County Sheriff's Office
Ethan BorellEthan Borell
Correctional Officer at Stark County Sheriff's OfficeCorrectional Officer at Stark County Sheriff's Office
Susan RaynerSusan Rayner
Domestic Violence Victim Advocate at Stark County Prosecutor's OfficeDomestic Violence Victim Advocate at Stark County Prosecutor's Office