Mandy Crabtree
Urbana
Summary
Results-driven Inside Sales Representative with a proven track record in customer service and relationship development. Recognized for optimizing operations and enhancing client satisfaction through effective communication and attention to detail.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Gordon Food Service
Springfield, OH
02.2023 - Current
- Executed daily itinerary operations to optimize customer engagement and support sales initiatives.
- Collaborated with field sales representatives to devise innovative strategies for driving case growth.
- Delivered exceptional customer service to enhance client satisfaction through precise and timely responses to inquiries and issues.
- Punch orders quickly and accurately across multiple ordering platforms
- Acted as SAP Subject Matter Expert (SME) during company transition, facilitating training, troubleshooting, and process optimization.
- Provide hands‑on training support by having new outside sales reps shadow during their onboarding period
- Maintain strong phone presence and clear communication with customers, sales reps, and internal teams
- Learn and adapt to new technologies, systems, and workflow tools with ease
- Train and support new employees to ensure smooth onboarding and team readiness
- Maintain and update routes to ensure accuracy and operational consistency
- Process orders efficiently while multitasking in a fast‑paced environment
- Awarded Gold Club Winner (2025) for exceptional performance and contribution
- Selected to attend the WFF Conference and Scholarship Program (2026) for leadership potential and professional development
- Honored with the Cornerstone Value Award, nominated by peers for exemplifying company values and teamwork
Business Office Manager
Springfield Assisted Living
Springfield, OH
08.2022 - 02.2023
- Led full‑cycle HR operations, including recruiting, interviewing, hiring, and onboarding, to build a strong and reliable workforce
- Delivered engaging new‑hire orientations that improved employee readiness and retention
- Managed payroll, time and attendance, and confidential personnel records with exceptional accuracy and compliance
- Oversaw Medicaid billing processes, ensuring timely submissions and adherence to regulatory standards
- Streamlined invoicing, accounts receivable, and bill‑pay workflows to support smooth financial operations
- Served as a trusted communication hub for families, caregivers, and vendors, strengthening relationships and resolving issues quickly
- Coordinated with external vendors to maintain service quality, track outstanding balances, and ensure timely payments
- Organized and optimized digital workflows using Google Drive, improving accessibility and team collaboration
- Supported daily administrative operations with a proactive, solutions‑focused approach that kept the organization running efficiently
Administrative Assistant/Direct Support Professional
Johnson's Residential Facilities, Inc.
Springfield, OH
10.2004 - 08.2022
- Managed all resident financial accounts, including bill payments, deposit tracking (SSA, VA, SSI, etc.), personal spending funds, and checkbook reconciliation
- Supported residents in their homes with daily living skills, ensuring safety, comfort, and independence
- Administered medications in accordance with state guidelines and completed accurate charting and documentation
- Oversaw weekly staff payroll and processed business‑related payments with accuracy and confidentiality
- Maintained organizational financial operations, including balancing accounts, managing accounts receivable/payable, and submitting required taxes (City, School, etc.)
- Verified and recorded staff hours and mileage for billing and reimbursement purposes
- Completed annual and as‑needed state‑mandated database checks for all employees in compliance with Ohio regulations
- Performed administrative duties such as copying, scanning, filing, emailing, and faxing essential documents
- Designed and updated office forms to improve workflow and documentation efficiency
- Utilized Microsoft Word and Excel to create documents, track data, and support office reporting needs
Education
High School Diploma -
Kenton Ridge High School
Springfield, OH06-2005
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Dependable
- Relationship development
- Multitasking Abilities
- Excellent communication
- Email and phone etiquette
- Customer relationship management
- Organized and efficient
- Interpersonal communication
- Talent Development
Timeline
Inside Sales Representative
Gordon Food Service
02.2023 - Current
Business Office Manager
Springfield Assisted Living
08.2022 - 02.2023
Administrative Assistant/Direct Support Professional
Johnson's Residential Facilities, Inc.
10.2004 - 08.2022
High School Diploma -
Kenton Ridge High School