Mandy Cradock
Odenton,MD
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Carefree Boat Club
Edgewater, MD
05.2023 - Current
- Facilitate and oversee daily and weeklong reservations.
- Assist with compelling sales presentations to potential customers, while promoting membership benefits.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong relationships with customers by providing personalized assistance and support.
Server
Papi’s Tacos
Towson, MD
09.2022 - 12.2022
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
- Informed customers of daily specials and signature menu items.
- Maintain a positive, upbeat, and helpful demeanor throughout the shift.
Server, Carryout Server, Hostess
Mothers Cantina
Ocean City, MD
05.2022 - 08.2022
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Some College (No Degree) - Mass Communication, Advertising
Towson University
Towson, MDSkills
- Organized
- Personable
- Strong teamwork
- Hospitality and accommodation
- Adaptability and flexibility
- Creative problem solving
- Positive and professional
- Time management
Volunteer Experience
- Director of Lifetime Engagement, Alpha Omicron Pi at Towson University
- Meet Timer, Special Olympics at Howard Community College
- Mentor, Arundel High School Mentor Program
Timeline
Customer Service Representative
Carefree Boat Club
05.2023 - Current
Server
Papi’s Tacos
09.2022 - 12.2022
Server, Carryout Server, Hostess
Mothers Cantina
05.2022 - 08.2022
Some College (No Degree) - Mass Communication, Advertising
Towson University
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