Summary
Overview
Work History
Education
Skills
Timeline
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Mandy Duncan

Frisco,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

47
47
years of professional experience

Work History

Club Concierge and Member Experience

Stonebriar Country Club
08.2023 - Current
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries, requests, and concerns.
  • Streamlined daily operations for increased efficiency by implementing organizational systems and assigning tasks to team members.
  • Built strong relationships with club members through exceptional service and personalized attention.
  • Coordinated event logistics, ensuring seamless execution and memorable experiences for attendees.

Receptionist

Frisco Independent School District
08.2021 - 08.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Escrow Assistant

Commonwealth Title Of Dallas
05.2020 - 05.2021
  • Streamlined escrow processes by implementing efficient filing and tracking systems.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.

Co-Owner of Sports Facility

Performance Indoor Training Facility
02.2015 - 05.2018
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.

Dance Instructor

Denton ISD
08.1999 - 08.2006
  • Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
  • Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.

Sales Associate

Dillards Department Store
05.1977 - 08.1999
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

M.ED - Counseling

University of North Texas
Denton, TX
08.2008

Bachelor of Science - Dance Education

University of North Texas
Denton, TX
08.1999

Skills

  • Event planning proficiency
  • Reservation Management
  • Exceptional communication
  • Guest relations experience

Timeline

Club Concierge and Member Experience

Stonebriar Country Club
08.2023 - Current

Receptionist

Frisco Independent School District
08.2021 - 08.2023

Escrow Assistant

Commonwealth Title Of Dallas
05.2020 - 05.2021

Co-Owner of Sports Facility

Performance Indoor Training Facility
02.2015 - 05.2018

Dance Instructor

Denton ISD
08.1999 - 08.2006

Sales Associate

Dillards Department Store
05.1977 - 08.1999

M.ED - Counseling

University of North Texas

Bachelor of Science - Dance Education

University of North Texas

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Mandy Duncan