Mandy Gillheeney
Riverside,RI
Summary
My objective is to obtain a position in the industry which I can grow with and be a productive member of the team. I am a very fast learner and am flexible. I have over a decade of customer service as well as logistics experience. As well as cleaning and keeping stock rooms organized and efficient. I bring life and happiness in all that I do. Successful self-starter with 15 plus years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
HealthSource RI
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service
Target
12.2019 - 06.2024
- Advocate
- Guest service
- Process guest returns
- Process detectives
- Handle customer concerns and help them try to find solution
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Front Counter
Scialos Bakery
01.2017 - 06.2017
- Preparing baked goods for, helping customers cleaning of kitchen equipment usage of bread slicing machine cleaning
Cleaning
Claflin
06.2012 - 05.2016
- Cleaning of offices bathrooms common areas and breakrooms using sanitary precautions while doing so because it is medical supplies
- Nordstrom
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Logistics Manager
10.2003 - 07.2015
- Started off working in logistics
- Then went to sales to stock team lead and then logistics manager and personal stylist!!! moving and packing merchandise cleaning stock rooms organizing bringing product to dept working closely with inventory moving inventory through other stores did reporting , making schedules, making and keeping a budget setting up events for store functions like chairs and tables and working with caterers helping customers find sizing helping in fitting rooms and reaching out to them with thank you notes and follow up
- Created wardrobes for customers and had a great time doing it
- I have a passion for fashion!
- Awards won customer service allstar for 3 departments i worked in which is an award
- Nordstrom gives their employees for exceeding regular job expectations
- For helping management and customers by going above and beyond.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Skills
- Active listening
- Adaptability
- Organization
- Creativity
- Teamwork
- Customer service
- Decision making
- Problem solving
- Strong work ethic
- Time management
Timeline
Customer Service Representative
HealthSource RI
09.2024 - Current
Customer Service
Target
12.2019 - 06.2024
Front Counter
Scialos Bakery
01.2017 - 06.2017
Cleaning
Claflin
06.2012 - 05.2016
Logistics Manager
10.2003 - 07.2015
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