Mandy Grover

• Accountable for multi-quarter objectives that exceeded planned expectations.
• Delivers on ambitious deadlines through planning, team and cross-team leadership, and finding flexible solutions to get essential content published and helping customers.
• Prioritizes team strengths to help the editing function run with minimal friction.
• Collaborates with strategic partners to get work implemented.
• Brings positivity and pragmatism in equal measure.
• Sets others up for success through clear guidance, priority setting, and reinforcing processes that work, while reworking processes that don't.
• Asks for feedback / gives feedback (timely, factual, fair, and growth oriented).

• Managed team of 10 technical writers, managers, and information architects building critical documentation for complex technologies and company initiatives.
• Developed and led OKRs for technical writers, setting the short-term and long-term vision for content outcomes.
• Managed documentation outcomes company-to-client messaging, payments, and internal / external API integrations.
• Contributed critical documentation to Delivery Engineering and DevOps, Site Reliability, Programming Language Ecosystems, and Open Source to support internal developers.
• Partnered with InnerSource to facilitate adoption of industry standard documentation templates across R&D.
• Published external blog content through WordPress and Medium, and managed the engineering Twitter account and posting schedule.
• Built frameworks to measure customer success - for both reporting and to facilitate iterative improvements to documentation.
• Worked with third-party vendors and platforms (Stack Overflow, Atlassian, Google Cloud Search, ServiceNow, Moveworks) to improve internal content ecosystem for R&D.
• Led cross-org / company-wide initiatives to educate internal customers on new technical content initiatives and technologies.

• Managed team of 4 content strategist working to build adoption of a unified content model for technical writing at the company.
• Reported progress and status updates to leadership and facilitated adoption of standards, rules, and style with internal teams.

• Authored and reviewed the first iteration of external API documentation for Indeed.
• Documented complex technologies, including Indeed's open source projects Imhotep (large-scale analytics platform) and Boxcar (in-house RPC framework).
• Worked closely with SMEs / developers to document projects and systems - helping to reduce duplication of effort and grow adoption of existing internal platforms.
• Advocated for technical documentation and presented team impact at company-wide business meetings.

• Managed a team of 6 technical writers creating guided help and reference documentation for LabVIEW, the flagship software at NI.
• Updated documentation for more than 300 nodes (graphical program language APIs).

Primary writer for modules and toolkits, including:

• LabVIEW GPU Analysis Toolkit
• LabVIEW MathScript RT Module
• LabVIEW 2012, 2013, and 2014
• LabVIEW for myDAQ

I wrote and maintained tutorials, graphical APIs, conceptual information, and open source attributions / legal language.

• Created documentation for IT security protocols in preparation for a state-wide audit.