Mandy Hileman
Gretna,NE
Summary
Dynamic senior leader with a proven track record of developing managed services programs and high performing service delivery teams in the healthcare staffing sector. Expertise in change management, cross-functional alignment, and business development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Director, Workforce Solutions
Triage
01.2025 - Current
- Directed program management team for comprehensive managed services program within healthcare staffing sector, overseeing $30M in spend under management.
- Led recruitment, training, and continuous coaching initiatives for service delivery team.
- Directed comprehensive oversight of client onboarding and service delivery processes to ensure a seamless experience.
- Negotiated contract renewals with clients to secure competitive pricing and compliance with industry terms.
- Collaborated with cross-functional teams to execute RTG Medical integration, achieving targeted milestones within six months of acquisition.
- Directed efforts as executive sponsor for proprietary vendor management software, ensuring alignment with software developers on key feature prioritization, bug resolution, and strategic product roadmap development.
- Drove new business development by initiating cold calls to healthcare facilities, leading cost proposal preparation and negotiation of agreements. Cultivated brand recognition at industry conferences, establishing strategic relationships. Delivered impactful RFP responses, PowerPoint presentations, and software demonstrations that showcased service offerings.
Vice President, Managed Services
RTG Medical
09.2021 - 12.2024
- Developed and implemented managed services program in the healthcare staffing sector to enhance RTG's Medical brand visibility and capture increased market share.
- Led hiring, training, and ongoing coaching for program management service delivery team.
- Created comprehensive MSA and subcontractor agreements, outlining responsibilities and deliverables for all parties involved.
- Facilitated the development and launch of proprietary vendor management software within one year of hire, collaborating closely with software developers to align project goals.
- Cultivated strategic relationships within healthcare staffing industry to identify and recruit staffing agencies for managed services panel.
- Coordinated comprehensive onboarding process for staffing agencies, including initial calls, contract negotiations, and review of insurance certificates and W9 forms.
- Formulated comprehensive policies and procedures for cross-functional teams, including billing, finance, compliance, clinical, and marketing.
- Collaborated with marketing team to develop comprehensive sales collateral, including website content, datasheets, pamphlets and powerpoint presentation.
- Drove new business development by initiating cold calls to healthcare facilities, leading cost proposal preparation and negotiation of agreements. Delivered impactful RFP responses, PowerPoint presentations, and software demonstrations that showcased service offerings.
- Negotiated contract renewals with clients to secure competitive pricing and compliance with industry terms.
- Facilitated training sessions on vendor management software for client and staffing agency partners.
- Significantly contributed to RTG Medical's acquisition by Triage in 2024, by achieving $30M in spend under management within two years.
Director of Operations
FocusOne Solutions
01.2014 - 05.2021
- Led hiring, training, and ongoing coaching for service delivery team.
- Cultivated a high-performing operations team, focusing on maximizing employee contributions and optimizing service outcomes.
- Managed comprehensive delivery of $300M in spend under management, ensuring effective resource allocation for 140 clients.
- Developed fulfillment strategies and cost savings initiatives to enhance client satisfaction.
- Drove revenue expansion within existing client base by identifying and implementing additional verticals in non-clinical contract roles such as executive leadership, information technology, accounting and finance.
- Engaged with hospital executives during on-site visits, cultivating influential connections with decision-makers.
- Negotiated contract renewals with clients to secure competitive pricing and compliance with industry terms.
- Supported sales initiatives by attending presentations, preparing RFP responses, and attending trade shows.
- Designed and executed strategic implementation plans to ensure seamless onboarding of new clients, supporting diverse healthcare facilities from critical access hospitals to expansive IDN health systems.
- Coordinated efforts with leaders in clinical, legal, marketing, credentialing, payroll, billing, and accounting departments to optimize the delivery of services.
- Facilitated training sessions on vendor management software for client and staffing agency partners.
- Selected to be on the Integration Team when parent company, C&A Industries was acquired by Medical Solutions in 2019.
Operations Manager
FocusOne Solutions
01.2013 - 12.2013
- Directed team operations to achieve production and performance objectives, ensuring timely fulfillment of open requests.
- Facilitated staff performance management by conducting coaching sessions and implementing action plans to address low performance.
- Led problem-solving sessions and offered coaching to staff to enhance service issue resolution.
- Enhanced client relationships through consistent engagement and identified verticals for additional service offerings to drive growth.
- Facilitated on-site meetings with key hospital decision-makers, including CHRO, VP of Human Resources, and CNO, to foster collaborative relationships.
- Conducted training sessions on vendor management software for client and staffing agency partners.
- Recognized as "Employee of the Year" by parent company C&A Industries, distinguishing performance among 450 employees.
Operations Consultant
FocusOne Solutions
07.2007 - 12.2013
- Managed client relationships by serving as the primary contact for account management at assigned healthcare facilities.
- Gathered position requirements from clients for staffing requisitions and collaborated with staffing agency panel to source and place contract professionals.
- Managed end-to-end recruitment process for contract positions to ensure optimal candidate selection.
- Coordinated onboarding activities for contract professionals to ensure accurate collection and verification of placement documentation.
- Engaged with clients to strengthen partnerships and uncover additional business opportunities.
- Ensured accurate entry of bill rates and billing specifications in job order assignments to comply with client agreements.
On-Site Coordinator
FocusOne Solutions
06.2006 - 06.2007
- Served as on-site representative at University Medical Center of Southern Nevada, a 550-bed Level 1 Trauma Facility.
- Managed client relationships by serving as the primary contact for account management.
- Gathered position requirements from hiring leaders for open requisitions and collaborated with staffing agency panel to source and place contract professionals.
- Managed end-to-end recruitment process for contract positions to ensure optimal candidate selection.
- Coordinated comprehensive new hire orientation for contract staff to ensure smooth onboarding and effective first-day training.
- Documented key insights and action items from performance management discussions involving hiring manager and contract staff.
- Generated detailed reporting to inform executive leadership decision-making processes.
- Facilitated training sessions on vendor management software for client hiring managers and staffing agency partners.
Education
Bachelor of Science - Business Administration
University of Nebraska-Lincoln
Lincoln, NE12-2003
Skills
- Collaborative Leadership
- Strategic Communication
- High-Performance Team Development
- Change Management
- Executive-Level Sales Presentations
- Go-To-Market Strategy
- Strategic Negotiation
- Risk Management
- M&A/Integration
- Cross-Functional Alignment
- Product Strategy & Roadmap Management – Vendor Management Platforms
- Certified Contingent Workforce Professional (CCWP)
Affiliations
National Association of Travel Healthcare Organizations (NATHO)
- Chair for Marketing & Membership Committee 2025-2026
Certification
Certified Contingent Workforce Professional (CCWP)
- Course through Staffing Industry Analysts (SIA)
Timeline
Senior Director, Workforce Solutions
Triage
01.2025 - Current
Vice President, Managed Services
RTG Medical
09.2021 - 12.2024
Director of Operations
FocusOne Solutions
01.2014 - 05.2021
Operations Manager
FocusOne Solutions
01.2013 - 12.2013
Operations Consultant
FocusOne Solutions
07.2007 - 12.2013
On-Site Coordinator
FocusOne Solutions
06.2006 - 06.2007
Bachelor of Science - Business Administration
University of Nebraska-Lincoln