Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mandy Hiraga

Meridian,ID

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

United Site Services
Meridian, Idaho
03.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Associate

Gowireless
Boise, ID
03.2019 - 03.2020
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Retail Store Manager

Custom Cellular
Boise, ID
04.2018 - 01.2019
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Visual Merchandiser

Macy's
Boise, ID
08.2017 - 02.2018
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Education

High School Diploma -

Meridian High School
Meridian, ID
06.2002

Skills

  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Call Documentation

Timeline

Customer Service Representative

United Site Services
03.2020 - Current

Sales Associate

Gowireless
03.2019 - 03.2020

Retail Store Manager

Custom Cellular
04.2018 - 01.2019

Visual Merchandiser

Macy's
08.2017 - 02.2018

High School Diploma -

Meridian High School

Similar Profiles

CREATE PROFILE
Mandy Hiraga