Mandy Lewis
Raytown, MO 64133
Summary
Highly organized and detail-oriented Associate Operations Coordinator with a proven track record of coordinating and managing operational logistics to ensure smooth and efficient processes. Strong communication and problem-solving abilities, with a focus on delivering exceptional results in a fast-paced environment. Seeking to leverage my expertise to support operations and drive success within a dynamic team.
Overview
14
14
years of professional experience
Work History
Associate Operations Coordinator
CH Robinson
04.2024 - Current
- Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions.
- Exercised conflict resolution to prevent, minimize and resolve problems, building constructive relationships.
- Completed paperwork and data entry accurately and timely to promote steady flow of information.
- Spearheaded continuous improvement strategies and optimized approaches to track production metrics and data analysis.
- Monitored shipment progress, identified potential delays, and implemented solutions to maintain on-time deliveries.
- Oversaw processing of customer orders, from order entry to delivery confirmation.
Cultivation
OXG LLC
08.2021 - 04.2022
- Cleaned and sanitized machines and equipment throughout harvesting process to prevent contamination.
- Controlled post-harvest treatment of product by inspecting, grading, sorting and storing crops
- Achieved maximum yield consistently, working with farmers and managers to monitor crop progress.
Floor Manager & Bartender
Grinder's Pizza
08.2010 - 08.2021
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Resolved patron complaints and issues with diplomatic communication and actionable solutions to restore satisfaction.
- Trained and developed team members in company policy adherence, customer service, and sales.
Education
Bachelor of Arts - Advertising
The Art Institutes International - Kansas City
Lenexa, KSSkills
- Attention to Detail
- Task Prioritization
- Customer Service
- Multitasking
- Process Improvement
Timeline
Associate Operations Coordinator
CH Robinson
04.2024 - Current
Cultivation
OXG LLC
08.2021 - 04.2022
Floor Manager & Bartender
Grinder's Pizza
08.2010 - 08.2021
Bachelor of Arts - Advertising
The Art Institutes International - Kansas City
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