Lormand Mandy
Lavon
Summary
Results-driven Guest Experience Director with a proven track record in team development and effective communication strategies. Skilled in conflict resolution and detail-oriented operations, driving significant membership growth across multiple campuses.
Overview
2027
2027
years of professional experience
Work History
Guest Experience Director
Church Eleven32
Allen, TX
05.2022 - 05.2026
- Oversaw guest experience strategies for 3 campuses. Managed guest experience for weekly Sunday services, as well as events including conferences, memorials, and special services. Directed volunteer teams of greeters, ushers, parking attendants, coffee bar, and merchandise sales.
- Managed the Wylie Campus team for two years, overseeing growth from 27 to 40 members.
- Managed the Allen Campus team for two years, implementing strategies that resulted in a membership increase from 68 to 140 individuals.
- Established leadership frameworks within guest experience to cultivate and mentor a network of volunteer leaders overseeing Sunday service zones.
- Coordinated and managed weekly scheduling for team members through Planning Center software.
- Coordinated effective communication strategies to enhance collaboration among guest experience team members.
- Developed guest experience policy documents and leadership playbooks utilizing Basecamp and Canva.
- Designed and implemented weekly seating charts for staff and special speakers.
Finance Administrator
Church Eleven32
Allen, TX
09.2024 - 06.2025
- Reviewed and validated financial transactions, guaranteeing precision and alignment with company policies.
- Reconciled bank and credit card statements with internal records to ensure precise financial reporting.
- Executed the processing and printing of checks for payments.
- Generated comprehensive weekly financial reports to support budget management and forecasting.
- Processed and executed weekly bank deposits efficiently.
- Coordinated the collection and management of all organizational mail to ensure timely delivery.
Preschool Infant Teacher
The Preschool at Church Eleven32
Allen, TX
09.2018 - 04.2020
- Developed strong relationships with parents to foster trust and open communication regarding their child's well-being.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Chiropractic Assistant
Rolling Hills Chiropractic
Greenville, TX
2008 - 2010
- Facilitated patient appointment scheduling and streamlined daily operational processes.
- Facilitated front desk operations, ensuring seamless patient check-in and check-out experiences.
- Ensured cleanliness and organization of treatment areas to elevate patient experience.
- Instructed patients on office policies, procedures, and insurance benefits to enhance understanding and compliance.
- Facilitated communication and submission of patient records to medical offices, attorneys, and insurance offices.
- Facilitated and supervised patient therapy treatments.
- Oversaw drug testing and fingerprinting operations within a chiropractic office, serving external businesses. Acted as a certified drug tester and fingerprinter, managing daily testing and fingerprinting sessions. Enhanced service delivery by providing reliable drug testing and fingerprinting to clients.
Education
Associate of Science -
Paris Junior College
Paris, TX05.2012
Skills
- Exceptional communication
- Data entry proficiency
- Team member development
- Basic accounting
- Guest conflict resolution
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Front office operations
- Multitasking
Timeline
Finance Administrator
Church Eleven32
09.2024 - 06.2025
Guest Experience Director
Church Eleven32
05.2022 - 05.2026
Preschool Infant Teacher
The Preschool at Church Eleven32
09.2018 - 04.2020
Chiropractic Assistant
Rolling Hills Chiropractic
2008 - 2010
Associate of Science -
Paris Junior College