Mandy Maidens
Mount Washington,KY
Summary
Dynamic professional committed to delivering exceptional customer service and resolving issues effectively. Proven track record in maintaining high satisfaction ratings and quality standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Instacart Shopper
Instacart
Mount Washington, Kentucky
2025.08 - Current
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Facilitated customer inquiries and resolved requests to boost satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized strong problem-solving skills to address issues efficiently, ensuring customer needs were met.
- Maintained a 4.9 customer service rating and a high shopping standard rating.
Back up team leader/ Press operator
Antolin
Howell, Michigan
2019.02 - 2021.03
- Trained new employees on safety protocols and operational procedures.
- Monitored production lines to ensure adherence to quality standards.
- Collaborated with engineering teams to implement process improvements.
- Allocated tasks based on team members' strengths to enhance workflow.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies for resolving conflicts among team members to maintain productivity.
- Operated press machines and maintained quality control.
Shift Manager
Dukes Pizza Plus
Fowlerville, Michigan
2015.04 - 2019.02
- Supervised daily restaurant operations to ensure high service standards and smooth workflow.
- Trained and mentored staff to enhance performance and teamwork.
- Managed inventory levels and executed proper stock rotation to ensure food freshness.
- Resolved customer complaints promptly to enhance satisfaction and foster loyalty.
- Monitored food safety practices to comply with health regulations consistently.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Made all incoming food orders.
- Completed closing procedures for the restaurant, including setting up for the following day.
Newspaper Carrier
Livingston county press
Howell, Michigan
2014.01 - 2019.02
- Delivered newspapers to customers on a daily basis.
- Delivered newspapers to designated routes efficiently and on schedule.
- Exercised time management skills to deliver newspapers within pre-established timeframe.
- Managed newspaper inventory to ensure timely and sufficient supply for daily delivery.
- Resolved customer inquiries and delivery issues to enhance service satisfaction.
- Maintained accurate delivery and customer feedback records to support operational efficiency.
- Utilized software tools to initiate, modify, or terminate newspaper delivery routes for efficiency.
- Maintained payment records, driving expenses and other delivery information to submit to manager.
- Utilized online or digital tools to manage newspaper delivery routes.
Store Manager
Quick Stop Gas Station
Byron, Michigan
2010.02 - 2014.01
- Managed daily operations of gas station and store to maintain seamless functionality.
- Supervised staff, ensuring compliance with company policies and safety standards.
- Coordinated inventory management for efficient stock replenishment.
- Trained new employees in customer service and operational procedures.
- Resolved customer inquiries promptly and professionally.
- Oversaw hiring and firing processes to maintain a competent workforce.
- Completed payroll accurately and on schedule.
- Created employee schedules to optimize shift coverage and productivity.
Education
High School Diploma -
Howell Highschool
Howell, MI2003-05
Skills
- Order management
- Customer service excellence
- Quality assurance
- Time management
- Problem solving
- Team leadership
Timeline
Instacart Shopper
Instacart
2025.08 - Current
Back up team leader/ Press operator
Antolin
2019.02 - 2021.03
Shift Manager
Dukes Pizza Plus
2015.04 - 2019.02
Newspaper Carrier
Livingston county press
2014.01 - 2019.02
Store Manager
Quick Stop Gas Station
2010.02 - 2014.01
High School Diploma -
Howell Highschool