MANDY NGUYEN
Bal Harbour
Summary
Dynamic Hospitality and Financial Professional
Experienced in delivering exceptional guest services, and driving operational excellence in fast-paced environments. Skilled in financial analysis, strategic management, and customer-focused solutions, with a proven track record of resolving challenges and enhancing brand reputation. A sharp, reliable, and accomplished leader ready to take on new challenges and contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Hospitality Associate
Sea View Hotel
09.2024 - Current
- Ensured exceptional guest experiences by managing check-ins, check-outs, and special requests, earning consistent positive feedback.
- Handled challenging customer situations with professionalism and empathy, maintaining high satisfaction rates.
- Collaborated effectively in a diverse, multicultural team in a fast-paced Miami hotel environment, fostering seamless operations.
- Demonstrated reliability to upper management by consistently meeting deadlines, maintaining accurate audits, and supporting team goals.
- Streamlined operations by managing phone inquiries efficiently and coordinating with departments to enhance guest experiences.
Reception and Operations Specialist
Ibis Saigon Airport Hotel
05.2024 - 08.2024
- With empathy and understanding addressing customer concerns, anticipating the needs of travelers new to the city, and offering personalized, thoughtful recommendations.
- Ensured adherence to hotel policies while consistently delivering high-quality service that upheld the brand's reputation for excellence.
- Resolved guest issues effectively and independently, avoiding escalations and maintaining brand integrity and customer loyalty.
- Exhibited sharp problem-solving skills by managing complex situations efficiently and delivering results that exceeded expectations.
- Proven as a reliable and accomplished team member, ready to take on challenging tasks and contribute to the hotel’s operational success.
Customer Service
Pizza 4P's Restaurant
08.2016 - 01.2021
- Delivered exceptional guest experiences by welcoming guests, addressing concerns, and managing orders with professionalism.
- Streamlined operations by efficiently handling delivery orders, table assignments, and reservations to maximize flow and guest satisfaction.
- Demonstrated in-depth menu knowledge to recommend options tailored to guest preferences, upselling seasonal items and special promotions.
- Maintained organization and cleanliness to ensure a welcoming environment and adherence to operational standards.
- Managed payments and resolved discrepancies accurately, maintaining trust and efficiency in all transactions.
- Provided prompt and professional responses to customer inquiries via phone and email, enhancing overall service quality.
Education
Bachelor of Science - Hospitality And Tourism Management.
Florida International University
Miami, FL12-2024
Associate of Science - Hospitality And Tourism Management
Broward College
Ho Chi Minh City, Vietnam12-2022
Bachelor of Science - Financial And Banking
University of Finance And Marketing
Ho Chi Minh City, Vietnam06-2019
Skills
- Reservation management
- Guest relations
- Language proficiency
- Excel
- Canva
- Artificial Intelligence tools
- Inventory management software
- POS terminal operation
- Critical thinking
- Multitasking
- Team building
Certification
IELTS Certificate of British Council (6.5/2018)
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Front Desk Hospitality Associate
Sea View Hotel
09.2024 - Current
Reception and Operations Specialist
Ibis Saigon Airport Hotel
05.2024 - 08.2024
Customer Service
Pizza 4P's Restaurant
08.2016 - 01.2021
IELTS Certificate of British Council (6.5/2018)
Bachelor of Science - Hospitality And Tourism Management.
Florida International University
Associate of Science - Hospitality And Tourism Management
Broward College
Bachelor of Science - Financial And Banking
University of Finance And Marketing
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