Brody Meredith
Reston,VA
Summary
Job experience in Hospitality and Front Desk associations, helping guests and members with any needs ranging from transactions to scheduling appointments. Volunteer experience in Event Customer Relations/Operations managing event setup/breakdown, speaker engagement, and ensuring customer satisfaction. Skilled in problem-solving, leadership, and effective communication. I have a proven track record of success, including being a first-year starter on my college football team, being voted by teammates to be the football team captain 4 years in high school, and receiving employee awards at my previous job. Developed in hospitality setting, proficient in providing exceptional customer service and handling diverse guest needs. Skilled in multitasking and maintaining composure in fast-paced environments, ensuring efficiency and satisfaction. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different setting.
Overview
1
1
year of professional experience
Work History
Hospitality Associate and Front Desk
The Fitness Equation
Ashburn, VA
06.2024 - 08.2025
- Greeted and welcomed guests, creating a friendly and inviting atmosphere.
- Managed front desk inquiries, providing accurate information about services and schedules.
- Processed payments efficiently, ensuring smooth transactions for clients and members.
- Maintained cleanliness and organization in common areas to enhance guest experience.
- Coordinated appointments for clients, optimizing schedules for service providers and guests.
- Conducted facility tours for new members, highlighting amenities and services offered.
- Handled customer feedback promptly, addressing concerns to improve overall satisfaction levels.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
Event Operations/Customer Relations Volunteer
Climate Action Now Inc.
Ashburn, VA
02.2024 - 05.2024
- Organized community engagement events, fostering collaboration among volunteers and participants.
- Distributed informational materials about environmental initiatives to raise community awareness.
- Collaborated with team members to set up event logistics and schedules efficiently.
- Supported planning efforts by gathering feedback from participants after events concluded.
- Engaged with attendees, answering questions about programs and encouraging active participation.
- Streamlined volunteer sign-in processes, reducing wait times for event attendees significantly.
Education
Bachelor of Science - Environmental Science
Stevenson University
Owings Mills, MD05-2029
Diploma -
Rock Ridge High School
Skills
- Customer Relations
- Leadership
- Operations
- Effective communication
- Problem-solving
- Tour guiding
- Reservation management
- Professional appearance
- Teamwork and collaboration
- Reliable and responsible
- Adaptability and flexibility
- Attention to detail
Languages
English
Native or Bilingual
Dari / Farsi
Professional Working
Interests
Physical Fitness, Football, Lifting, Outdoor Activities, Swimming, Coding
Timeline
Hospitality Associate and Front Desk
The Fitness Equation
06.2024 - 08.2025
Event Operations/Customer Relations Volunteer
Climate Action Now Inc.
02.2024 - 05.2024
Bachelor of Science - Environmental Science
Stevenson University
Diploma -
Rock Ridge High School