MANDY OWEN-UPDIKE
Sandy
Summary
Award-winning leader with a proven track record in talent development, market share growth, and customer experience enhancement. Expertise in driving sales and operational excellence through strategic initiatives, effective inventory management, and innovative sales strategies. Recognized for building high-performance teams and promoting a culture of accountability and continuous improvement. Dedicated to nurturing future leaders and achieving consistent results across key performance metrics.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
Enterprise Car Sales
Dealership 46R2, Milwaukie
03.2023 - Current
- Ranked #21 FYTD out of 173 dealerships in April 2025, demonstrating consistent contributions.
- Promoted three team members to enhance overall capabilities.
- Awarded EAA Winner for FY25 for exceptional performance.
- Recognized as a Group 46 'Reliability Rockstar' in March 2025 for commitment to excellence.
- Achieved rank of #1 CXM in nation as of July 2024.
Senior Sales Consultant / Sales Consultant
Enterprise Car Sales
Dealership 46R2, Milwaukie
11.2021 - 03.2023
- Achieved rank of #4 SSC in nation for FYTD 2024.
- Recognized as Car Sales Consultant of Year, January 2023.
- Received Best in Class award nationwide, November 2022.
Branch Manager
Enterprise Rent-A-Car
Branch 46E1, Portland International Airport
01.2020 - 11.2021
- Achieved recognition as Top PDX Branch Manager eight times during 2020–2021.
- Promoted 23 team members into diverse roles, enhancing career development opportunities.
- Ranked in Top 2.8% of COE nationally in May 2020.
- Attained ESQI score of 92 in March 2020.
Branch Manager
Enterprise Rent-A-Car
Branch 4608, Salem
10.2018 - 12.2019
- Promoted nine team members, boosting performance and morale across the group.
- Achieved Elite ranking as Top HIP Club BRM for three consecutive months in late 2019.
- Ranked #1 for SQI in Group 46 during October, November, and December 2019.
- Elevated to HIP Club BRM status in October 2018.
Branch Manager
Enterprise Rent-A-Car
Branch 4663, Portland
04.2018 - 09.2019
- Launched Branch 4663, achieving key on-rent milestones of 50, 100, 150, and 200.
- Delivered exceptional profitability and top performance in Net Other and Personal Sales.
- Promoted four employees into future BRM and ABRM roles to enhance team leadership.
Assistant Branch Manager
Enterprise Rent-A-Car
Branch 46E1, Portland International Airport
03.2017 - 03.2018
- Promoted 19 employees into key positions across MA, ABRM, BRM, and Corporate roles.
- Achieved multiple recognitions as part of 'Top Sales Team'.
- Maintained ESQI performance consistently in high 80s.
- Received 'Top PDX ABRM' award twice for outstanding contributions.
Assistant Branch Manager
Enterprise Rent-A-Car
Branch 4607, Vancouver
07.2016 - 03.2017
- Promoted four MAs throughout tenure to enhance team capabilities.
- Boosted operating profit and DE growth significantly year-over-year.
- Maintained elite-level personal sales while elevating ESQI.
- Established strategic vendor partnerships, expanding ARMS training footprint.
Management Trainee / Management Assistant
Enterprise Rent-A-Car
Branch 4654, Sandy
03.2016 - 06.2016
- Elevated operating profit by $84 MTD, achieving 53.2% DE growth monthly.
- Recognized monthly for elite personal sales performance.
- Strengthened ARMS participation through engagement with key local accounts.
Management Trainee
Enterprise Rent-A-Car
Branch 4606, Gresham
10.2015 - 02.2016
- Achieved Elite Personal Sales recognition monthly for exceptional performance.
- Enhanced competitive positioning during Hertz market exit through strategic initiatives.
Education
MBA - Business Administration
Southern Oregon University
Ashland, ORBachelor of Science - Business Administration And Management
Southern Oregon University
Ashland, OR06-2014
Skills
- Customer service
- Data analysis
- Project management
- Relationship management
- Employee training
- Team building
- Performance metrics
- Process improvement
- Leadership development
- Retention strategies
- Time management
- Decision making
- Microsoft Office proficiency
- Organizational skills
- Problem solving
Summary Of Accomplishments
Over 60 promotions across multiple locations and levels, #1 CXM (2024), #4 SSC Nationwide, Top PDX Manager, Multiple branch launches, turnaround success, and high ESQI scores, Repeated Elite Personal Sales status and 'Top Sales Team' awards
Timeline
Customer Experience Manager
Enterprise Car Sales
03.2023 - Current
Senior Sales Consultant / Sales Consultant
Enterprise Car Sales
11.2021 - 03.2023
Branch Manager
Enterprise Rent-A-Car
01.2020 - 11.2021
Branch Manager
Enterprise Rent-A-Car
10.2018 - 12.2019
Branch Manager
Enterprise Rent-A-Car
04.2018 - 09.2019
Assistant Branch Manager
Enterprise Rent-A-Car
03.2017 - 03.2018
Assistant Branch Manager
Enterprise Rent-A-Car
07.2016 - 03.2017
Management Trainee / Management Assistant
Enterprise Rent-A-Car
03.2016 - 06.2016
Management Trainee
Enterprise Rent-A-Car
10.2015 - 02.2016
MBA - Business Administration
Southern Oregon University
Bachelor of Science - Business Administration And Management
Southern Oregon University
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