Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Rivera

Bedford,TX

Summary

Customer service professional with over 10 years of experience seeking remote position. Passionate about building sustainable customer relationships. Fast paced customer service and call center environments. Personable and professional under pressure and high call volumes. Have worked customer service in face to face and remote setting and have a very friendly and patient demeanor.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Shiftsmart
Dallas, TX
04.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts
  • Managed over 60 calls per shift

Customer Service/Surveyor

Dynata
Dallas, TX
02.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 60 calls per shift to meet fast-paced call center demands.
  • Increased my productivity After short time with company

Caregiver

Mission Care
Dallas, TX
08.2019 - 05.2021
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Gained more clients due to great customer service

Auditor/Supervisor of Operations

RGIS Inventory Services
Fortworth, TX
07.2010 - 08.2016
  • Facilitated internal audits and prepared detailed reports on findings.
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Recommended changes to management regarding financial operations.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Managed 50 people at once.

Education

GED -

Venture Highschool
Arlington, TX
08.2004

Skills

  • Efficient and Detail-Oriented
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Professional telephone demeanor
  • Technical Support
  • Recordkeeping strengths

Timeline

Customer Service Representative

Shiftsmart
04.2020 - Current

Caregiver

Mission Care
08.2019 - 05.2021

Customer Service/Surveyor

Dynata
02.2016 - Current

Auditor/Supervisor of Operations

RGIS Inventory Services
07.2010 - 08.2016

GED -

Venture Highschool

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Mandy Rivera