Mandy Rohr
Canton,Ohio
Summary
Results-driven Account Manager with a proven track record of exceeding quotas and achieving top-tier performance. Specializes in strategic account development within the SaaS sector, leveraging strong relationship-building skills to drive revenue growth. Committed to delivering exceptional client experiences while identifying opportunities for expansion and innovation.
Overview
19
19
years of professional experience
Work History
Regional Account Manager
Incident IQ
Atlanta, Georgia
10.2022 - Current
- Earned recognition as the only female recipient of Winners Circle award.
- Achieved revenue growth by expanding and upselling to existing clients.
- Streamlined tracking of opportunities leveraging Gainsight, Excel, Salesforce, and SalesLoft.
- Mitigated client dissatisfaction by effectively troubleshooting issues tied to quality standards, timely deliveries, and service expectations.
- Negotiated pricing agreements with clients based on their needs and budget constraints.
Customer Success and Service Delivery Manager
Nearpod and Flocabulary
Ft. Lauderdale, Florida
08.2021 - 10.2022
- Provided detailed insights on usage patterns, including success evaluations, for both internal audiences and clients.
- Handled a designated district-level customer area by establishing and upholding strong connections with educators.
- Handled financial responsibility for a book of 60 accounts worth more than 2 million dollars.
- Developed comprehensive reports on key performance indicators related to customer success and service delivery metrics.
- Worked closely with stakeholders from different business units across the organization in order to provide integrated solutions tailored towards meeting specific needs of customers.
Customer Success and Service Delivery Manager
Learning A-Z
Tucson, Arizona
01.2017 - 08.2021
- Oversaw management of company's top accounts, totaling nearly 5 million dollars.
- Worked with district administrators and instructional technologists to expand accounts.
- Utilized partnerships with engineering teams to create automated processes for rostering and single sign-on.
- Facilitated on demand training sessions tailored for educational leaders.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Principal and Special Education Supervisor
The Electronic Classroom of Tomorrow
Columbus, Ohio
07.2012 - 04.2016
- Acted as school administrator overseeing teachers and staff for IEP compliance.
- Implemented yearly teacher performance appraisals adhering to established evaluation protocols and provided meaningful feedback.
- Led hiring processes, including screening and interviews, to onboard diverse educational professionals.
- Organized regular meetings with faculty members to discuss issues related to instruction, assessment strategies and classroom management techniques.
- Cultivated strong relationships with parents, students and members of the community to ensure a safe learning environment.
Middle School Intervention Specialist
New Philadelphia City Schools
New Philadelphia, Ohio
08.2006 - 06.2012
- Assisted with classroom observations to identify developmental delays and behavioral issues.
- Monitored student progress and adjusted interventions accordingly.
- Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
- Developed, evaluated and adjusted IEPs to meet student needs.
Education
Master of Arts - Educational Administration
ASHLAND UNIVERSITY
Ashland, Ohio05.2010
Bachelor of Science -
THE UNIVERSITY OF AKRON
Akron, Ohio12.2005
Skills
- Revenue growth
- Client retention
- Salesforce utilization
- Team leadership
- Cross-selling
- Problem-solving
- Solution selling
- Multitasking
Testimony
Her intelligence, experience, and professionalism are at the top of her peer class. I've had the privilege to work closely with Mandy in so many instances and she never fails to impress everybody involved in and always succeeds in high fashion.
Paul Somers, Regional Sales Manager, Learning A-Z
Timeline
Regional Account Manager
Incident IQ
10.2022 - Current
Customer Success and Service Delivery Manager
Nearpod and Flocabulary
08.2021 - 10.2022
Customer Success and Service Delivery Manager
Learning A-Z
01.2017 - 08.2021
Principal and Special Education Supervisor
The Electronic Classroom of Tomorrow
07.2012 - 04.2016
Middle School Intervention Specialist
New Philadelphia City Schools
08.2006 - 06.2012
Master of Arts - Educational Administration
ASHLAND UNIVERSITY
Bachelor of Science -
THE UNIVERSITY OF AKRON
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