Professional Summary
Overview
Work History
Education
Skills
Timeline

Mandy Salazar

Foundever
Mulberry,AR
7
years of professional experience

Dedicated Customer Service Representative with strong complaint handling and call management skills. Committed to enhancing customer satisfaction through effective issue resolution.

Work History

Customer Service Representative

4 Months
Foundever | 05.2026 - Current
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer complaints efficiently, ensuring a positive banking experience.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Conducted customer satisfaction surveys to gather feedback, leading to service improvements.

Chef Assistant

1 Year 2 Months
Alligator Ray's Cajun Sport's Bar | 03.2025 - 05.2026
  • Supported meal preparation and cooking processes to achieve timely service delivery.
  • Maintained kitchen cleanliness and organization, adhering to health and safety standards.
  • Collaborated with team members to streamline food prep tasks and improve efficiency.
  • Monitored inventory levels and reported shortages to facilitate timely replenishment.

Chef Manager

2 Years 11 Months
Arkansas Brewing Company | 04.2023 - 03.2026
  • Supervised daily kitchen operations to ensure efficient workflow and high-quality food preparation.
  • Managed inventory control, optimizing supply costs while maintaining ingredient quality standards.
  • Trained and mentored kitchen staff, fostering skill development and teamwork within culinary team.
  • Collaborated with front-of-house staff to coordinate service timing and improve overall guest satisfaction.

Manager on Duty

3 Years 1 Month
SQRL | 02.2020 - 03.2023
  • Managed daily operations and upheld company policies and standards.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Coordinated team schedules, optimizing resource allocation for peak business hours.
  • Conducted regular inventory audits, ensuring accurate stock levels and minimizing loss.

Education

High School Diploma

Mulberry High School | Mulberry, AR | 05-1999
  • 3.8 GPA
  • Ranked in Top 10% of class
  • Elected to President for Future Homemakers of America in 1998 to 1999
  • Elected to Secretary Treasure for class in 1995 to 1999

Skills

Customer service
Call center experience
Complaint handling
De-escalation techniques
Call management
Service improvement
Complaint resolution
Active listening
Call handling
Professional telephone demeanor

Timeline

Customer Service Representative

Foundever
05.2026 - CurrentRead More

Chef Assistant

Alligator Ray's Cajun Sport's Bar
03.2025 - 05.2026Read More

Chef Manager

Arkansas Brewing Company
04.2023 - 03.2026Read More

Manager on Duty

SQRL
02.2020 - 03.2023Read More

Mulberry High School

High School Diploma
Read More
Mandy Salazar