Mandy Seils
Cypress,TX
Summary
A dynamic leader with proven expertise in team supervision and quality improvement, honed at Chick-fil-A. Excelled in enhancing staff training programs and customer service, leading to significant performance enhancements. Skilled in coaching and problem-solving, adept at fostering teamwork and collaboration. Achieved notable improvements in operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
06.2022 - 07.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Head Trainer
Chick-fil-A
06.2023 - 06.2024
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Oversaw day-to-day functions of training department.
- Provided virtual training and online presentations.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Recruited, trained and mentored new instructors.
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Education
Bachelor of Arts -
Lone Star College System
Cypress, TXElementary Education
Texas State University
San Marcos, TX05.2028
Skills
- Quality Improvement
- Team Supervision
- Documentation And Reporting
- Attention to Detail
- Coaching and Mentoring
- Staff Training
- Teamwork and Collaboration
- Problem-Solving
- Complaint resolution
- Cash Handling
- Communication
Timeline
Head Trainer
Chick-fil-A
06.2023 - 06.2024
Team Leader
Chick-fil-A
06.2022 - 07.2024
Bachelor of Arts -
Lone Star College System
Elementary Education
Texas State University