Mandy Shutters
Concord,NC
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and earning the best scores available on customer surveys. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Highly skilled in customer service with valuable experience as a server and event entertainer. Possess strong communication and interpersonal skills, ensuring positive guest experiences. Proven ability to improve workflow and environment by enhancing team efficiency, contributing significantly to reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server
O’Charley’s
Concord, NC
12.2015 - 01.2025
- Delivered prompt and attentive service to enhance guest dining experiences.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Facilitated smooth order processing and delivery to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed customer payments swiftly and accurately to enhance transaction efficiency.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Entertainment Coordinator
NLCJC
Concord, North Carolina
04.2014 - 11.2025
- Performed on stage in front of large audiences.
- Maintained an upbeat energy level throughout the performance.
- Interacted with audience members to create a fun atmosphere.
- Sang popular songs to engage the crowd in sing-alongs.
- Created a memorable experience for event attendees.
- Adapted content based on age and demographic of the audience.
- Learned acting, dancing and other skills required for dramatic roles.
Canvasser
Scott’s Tree Service
Midland, NC
02.2013 - 11.2015
- Conducted door-to-door canvassing to identify customers in need of tree services.
- Achieved repeat business and referrals through personalized services.
- Taught and trained new canvassers
- Contacted customers by phone and mail to offer free estimates for tree work and offer “discount” to help increase “ urgency”.
- Traveled by vehicle and miles on foot to schedule appointments for free estimates from our closing salesman.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Distributed flyers detailing services.
- Maintained accurate records of all visits, including contact information.
- Provided detailed feedback on customer interactions to management team.
- Provided excellent customer service by responding promptly to inquiries.
Education
High School Diploma -
Newell Homeschooling
Remote 01.2012 - 06.2012
Skills
- Exceptional customer service
- Positive guest interactions
- Professional appearance
- Multitasking and organization
- Effective customer upselling
- Hospitality service expertise
- Dependable
Timeline
Server
O’Charley’s
12.2015 - 01.2025
Entertainment Coordinator
NLCJC
04.2014 - 11.2025
Canvasser
Scott’s Tree Service
02.2013 - 11.2015
High School Diploma -
Newell Homeschooling
01.2012 - 06.2012