Mandy Slater
Mobile,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Alorica
Mobile, AL
03.2021 - 12.2023
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
Cook
Waffle Shop
Mobile , AL
03.2019 - 03.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Monitored stock levels of food items and ordered more when necessary.
Warehouse Unloader
Walmart distribution center
Theodore, AL
03.2018 - 03.2019
- Unloaded inbound shipments from trucks and containers, checked for accuracy of shipment against manifest.
- Verified products against purchase orders and invoices to ensure quality control.
- Labeled and sorted items into designated areas within the warehouse.
Nurse Assistant
Nurse Finders Agency
Worcester , MA
02.2009 - 02.2018
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
Education
High School Diploma -
Burncoat Senior High School
Worcester, MA05-2000
Skills
- Account Updating
- Billing Error Resolution
- Customer Account Management
- Account Management
Timeline
Customer Service Representative
Alorica
03.2021 - 12.2023
Cook
Waffle Shop
03.2019 - 03.2021
Warehouse Unloader
Walmart distribution center
03.2018 - 03.2019
Nurse Assistant
Nurse Finders Agency
02.2009 - 02.2018
High School Diploma -
Burncoat Senior High School