Mandy Smith
Omaha,NE
Summary
Detail-oriented professional with a strong background in hospitality, administrative support, and healthcare. Recognized for exceptional customer service, efficient time management, and effective communication skills. Committed to fostering positive environments and ensuring satisfaction across diverse roles.
Overview
15
15
years of professional experience
Work History
Housekeeper
Abby's Maids LLC
06.2022 - 06.2023
- Dusted surfaces, furniture, and fixtures to maintain cleanliness and organization.
- Swept, mopped, vacuumed, and polished floors for optimal hygiene and appearance.
- Cleaned and sanitized bathrooms, including toilets, showers, sinks, and tubs to ensure a safe environment.
- Maintained kitchen areas by cleaning appliances, counters, and surfaces, adhering to health standards.
- Washed and disinfected windows, walls, and other surfaces for improved overall cleanliness.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Cottage Nurse
Hillcrest Country Estates
09.2012 - 07.2017
- Conduct thorough physical and emotional assessments of residents.
- Monitor cognitive functions and record changes in resident condition.
- Administer medications and treatments as prescribed, maintaining accurate medication records.
- Regularly check and document vital signs including blood pressure, temperature, and heart rate.
- Provide wound care, apply bandages, and monitor healing progress.
- Assist residents with daily activities such as bathing, dressing, and mobility.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Server
IHOP
05.2021 - 05.2022
- Served food and beverages to customers with attention to presentation.
- Ensured cleanliness and organization of dining areas.
- Provided prompt service to enhance guest satisfaction.
- Collaborated with kitchen staff to deliver accurate orders.
- Maintained knowledge of menu items to assist customer inquiries.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Secretary
College of Saint Mary
08.2008 - 05.2011
- Answer, screen, and transfer phone calls while taking accurate messages.
- Handle incoming and outgoing mail, faxes, and emails with professionalism.
- Draft, type, and distribute correspondence, reports, and other documents efficiently.
- Greet visitors and respond to inquiries, directing them to appropriate personnel.
- Organized and assisted in planning and scheduling events for the college.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
Associate of Science - Nursing
College of Saint Mary
Omaha, NE05.2011
Skills
- Customer service
- Time management
- Communication
- Organizational skills
- Event planning
- Attention to detail
- Problem resolution
- Basic nursing care
- Meal service
- Sanitation practices
Timeline
Housekeeper
Abby's Maids LLC
06.2022 - 06.2023
Server
IHOP
05.2021 - 05.2022
Cottage Nurse
Hillcrest Country Estates
09.2012 - 07.2017
Secretary
College of Saint Mary
08.2008 - 05.2011
Associate of Science - Nursing
College of Saint Mary