MANDY STEWART
Bloomington,IN
Summary
Engaged and knowledgeable provider of student and customer service, office organization and administration, and providing support to every level.
Overview
26
26
years of professional experience
Work History
Office Assistant
NSRF-Harmony
Bloomington, IN
08.2025 - Current
- Manage NSRF inbox, including customer service inquiries, responding to the customer with informed detail or forwarding emails along to administration, file emails in appropriate categories, process purchases/orders
- Manage materials and memberships, including ordering processing and fulfillment (WooCommerce), preparing and mailing physical shipments, billing and payment receipts in Quickbooks
- Proofreading copy and website content
- Support NSRF training preparations, process bulk membership renewals
Camp Rhino Teaching Assistant
Harmony School
Bloomington, IN
07.2025 - 08.2025
- Assisted Camp Rhino teachers in Art, Carnival, and Theatre Camps.
- Supervised, supported, and encouraged children in camps.
- Prepared materials, prepared snacks, cleaned classrooms and kitchen after big projects
Admissions and Immigration Specialist
Intensive English Program
Bloomington, IN
05.2024 - 02.2025
- Ensured all student immigration and application requirements were met by informing and explaining laws and procedures to students and staff by phone, over email, and in person in close collaboration with the Office of International Services
- Processed student applications from beginning to end including questions prior to application, application review, collection of application and immigration documents, issuance of government forms I20 and DS2019, and adding/updating applications to SIS
- Trained and advised Student Services Representative, Office Assistant, and temporary hourly positions.
Part-Time Student Services and Office Assistant
Intensive English Program
Bloomington, IN
01.2022 - 05.2024
- Worked with office and teaching staff to provide an excellent student experience by proactively avoiding and quickly solving problems concerning student visa status, questions, and concerns
- Collaborated with colleagues to orient new students, register new and returning students, arrange class events, and deliver superb office operations and student exchanges
- Trained and advised new employees on admissions and immigration policies and procedures.
Department Administrator
Department of Second Language Studies
Bloomington, IN
01.2018 - 01.2022
- Coordinated with Department Chair and Graduate Secretary to establish policies, procedures, and modes of operation that ensured an efficient and collaborative department that serves both its own needs as well as the needs of the College of Arts and Sciences
- Directed TEPAIC (Test of English Proficiency for Associate Instructor Candidates) by collaborating with TEPAIC Administrative Assistant, Faculty head of testing, Office of the Vice Provost, Office of International Services, and Department Chair
- Established and maintained SLS course schedule as Scheduling Officer
- Facilitated external reviews of department by organizing records, schedules, and communication with Dean's office.
Student Services Assistant/Graduate Secretary
Department of Second Language Studies
Bloomington, IN
01.2015 - 01.2018
- Processed graduate applications from start to finish, including verification of qualifications and preparing materials for admissions committee
- Wrote letters, audited and reported academic records, and disbursed memos
- Advised graduate students, undergraduate students, academic departments, and undergraduate advisors on required processes
- Worked closely with University Graduate School and College Graduate Office to ensure University requirements were met
- Verified hours entered in Kuali as Payroll Processor, made corrections as necessary.
Admissions and Immigration Specialist
Intensive English Program
Bloomington, IN
01.2011 - 01.2015
- Ensured all student immigration and application requirements were met by informing and explaining laws and procedures to students and staff by phone, over email, and in person in close collaboration with the Office of International Services
- Processed student applications from beginning to end including questions prior to application, application review, collection of application and immigration documents, issuance of government forms I20 and DS2019, and adding/updating applications to SIS
- Trained and advised Student Services Representative, Office Assistant, and temporary hourly positions.
International Admissions Services Representative
Office of International Admissions
Bloomington, IN
08.2008 - 07.2009
- Responded to student, faculty, and staff inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying student's understanding of information by phone and email
- Prepared letters of admission and government forms I-20 and DS-2019 for first year, transfer and graduate international students.
Department Secretary
Department of Sociology
Bloomington, IN
07.2007 - 07.2008
- Supported students and faculty by distributing memos and mail, preparing and proctoring exams, answering inquiries by phone and email.
Member Services
IU Credit Union
Bloomington, IN
07.2000 - 06.2007
- Worked with department team members to answer questions for members, front office staff, and managers via telephone and over email. Conducted research and resolved member account or member service problems. Determined fee refunds. Sent wires. Provided loan maintenance. Opened new accounts. Provided Visa Credit Card and Debit Card maintenance
- Answered account questions for members. Opened new accounts including trusts, Individual Retirement Accounts, and business accounts. Explained Credit Union policies to members.
Skills
- Quickbooks, WooCommerce, Microsoft Excel, Word, PowerPoint, Adobe, Zoom, Hubspot, Google Workspace
- Empathetic Listening, Confident and Articulate Speaking and Writing, Capable Organization and Prioritization, Excellent Information Gathering
Timeline
Office Assistant
NSRF-Harmony
08.2025 - Current
Camp Rhino Teaching Assistant
Harmony School
07.2025 - 08.2025
Admissions and Immigration Specialist
Intensive English Program
05.2024 - 02.2025
Part-Time Student Services and Office Assistant
Intensive English Program
01.2022 - 05.2024
Department Administrator
Department of Second Language Studies
01.2018 - 01.2022
Student Services Assistant/Graduate Secretary
Department of Second Language Studies
01.2015 - 01.2018
Admissions and Immigration Specialist
Intensive English Program
01.2011 - 01.2015
International Admissions Services Representative
Office of International Admissions
08.2008 - 07.2009
Department Secretary
Department of Sociology
07.2007 - 07.2008
Member Services
IU Credit Union
07.2000 - 06.2007