Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Mandy Wallace
Beech Grove,IN
Summary
Overview
2
years of professional experience
Work History
Payless Liquor Stores
Manager
09.2021 - Current
Job overview
- Trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Loogootee High SchoolLoogootee, IN
Diploma
07.1995
University Overview
Skills
- @8Time Management
- Operations Leadership
- Store Opening and Closing
- Attention to Detail
- Employee Training
- Order Management
- Team Leadership
- Vendor Coordination
- Employee Scheduling
- Cash Handling and Management
- Team Training and Development
- Assignment Delegation
- Employee Management
- Bank Deposit Preparation
- Policy Enforcement
- POS System Proficiency
- Liquor Law Compliance
- Identification Checks
- Liquor Regulations and Compliance
- Product Recommendations
- Heavy Lifting
- Customer Service
- Upselling Strategies
- Stocking and Replenishing
Additional Information
Additional Information
ServSafe certified
Liquor License
Timeline
Manager
Payless Liquor Stores
09.2021 - Current
Loogootee High School
Diploma