Mandy Wentland
Red Oak,TX
Summary
Medical Records Specialist with significant experience in managing patient information and ensuring data accuracy. Adept at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.
Overview
26
26
years of professional experience
Work History
Medical Records Specialist & Outreach Executive
Oak Street Health
05.2022 - Current
- I go out into the community building and creating field accounts as well as doing community services with some of them.
- I schedule events and help with sponsoring functions with senior living homes on behalf of OSH.
- While out in the community, I spread awareness on what Oak Street Health is and what we provide and offer to our patients.
- I also help with scheduling all new patients and walking them through the process and also help them with insurance needs and getting them assigned to an insurance agent to help them with benefits available to them.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Patient Service Rep
OU Neurosurgery
01.2019 - 04.2022
- I schedule all imaging for patients ordered by Neurosurgery Physicians.
- I also schedule Brain surgeries for the Chair of our department.
- Scheduling imaging consists of obtaining authorizations and also coordinating multiple scans.
- I then call the patient document in the patient’s chart and mail the reminders.
- Scheduling surgeries consists of a combination of things (imaging/auth, pre-op labs, post op appointments, and some actually consist of coordinating with other surgeons).
- I also answer phones and take messages when needed.
Patient Service Rep
Integris Health
01.2018 - 01.2019
- Checks in/out patients proficiently and in a friendly manner.
- Scans in documents to charts as needed and updates demographics.
- Schedules/reschedule/cancel patients for appointments when asked to since it isn’t my job to do so I only do when asked.
- Answer phones and takes messages when needed.
- I decorate our clinic per season and am on the Morale Committee as well.
- I ran a toy drive this last December and collected 300 toys for Spencer Mental Health Hospital and provide birthday cakes and cupcakes to the clinic every month for everyone.
- I cook lunch for the clinic occasionally to raise money for our Morale Committee.
Pre-Toddler Caregiver
CDC West, Tinker AFB
05.2016 - 01.2018
- Communicates effectively by being friendly, nurturing, and building bonds with children, by providing daily written documentation and keeping children’s portfolios current to keep parents informed of their child’s progress, and by building positive relationships with families.
- Organizes learning centers and provides activities and materials to support children’s developmental and educational needs, stimulating creativity and curiosity, and giving children a sense of security.
- Will also write and implement developmentally appropriate lesson plans pertinent to the goals established for the needs of individual children while always maintains a global view/supervision of children and child/staff ratio at all times.
- Facilitates an environment of healthy social and emotional development by using positive guidance techniques and redirection, encouraging and modeling responsibility and respect, by recognizing and supporting children’s personalities, learning styles, and individual differences.
- Builds positive working relationships with team as a model of appropriate behavior for children and obtaining clock hour training per accreditation/licensing requirements.
Relief Assistant Manager
Quiktrip
09.2010 - 12.2015
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised 6 employees.
- Engaged in sales, inventory-taking, and reconciling cash receipts.
- Wrote order supply requests to replenish merchandise.
- Traveled to multiple stores as an emergency replacement person prn.
Shift Leader
Tri-Gaz Inc.
08.1999 - 09.2010
- First point of contact when the manager is not on duty.
- Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
- Quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Education
Medical Coding and Billing Certification -
New Horizons Learning Center
Jacksonville, FLHigh school Diploma -
PennFoster High School
Skills
- Microsoft Office
- Windows
- EMR
- IDX
- Salesforce
- Greenway
- Canopy
- Epic
- Medical records management
- Insurance verification
- HIPAA expert
- Telephone etiquette
- Medical records filing
- Release of information
- Patient confidentiality
- Office administration
Timeline
Medical Records Specialist & Outreach Executive
Oak Street Health
05.2022 - Current
Patient Service Rep
OU Neurosurgery
01.2019 - 04.2022
Patient Service Rep
Integris Health
01.2018 - 01.2019
Pre-Toddler Caregiver
CDC West, Tinker AFB
05.2016 - 01.2018
Relief Assistant Manager
Quiktrip
09.2010 - 12.2015
Shift Leader
Tri-Gaz Inc.
08.1999 - 09.2010
Medical Coding and Billing Certification -
New Horizons Learning Center
High school Diploma -
PennFoster High School
Certificates Awards
BLS
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