Mandy Lytle
Coleman
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Medical Practice Partners
Bay City
09.2020 - Current
- Assisted with special projects assigned by management when required.
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
Direct Care Worker
Christian Home Health Care Inc.
Midland
03.2018 - 09.2020
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Responded promptly to emergency situations using sound judgment techniques.
- Established trusting relationships with clients by being a reliable source of support.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Facilitated communication between clients, family members and medical staff.
- Actively promoted positive behaviors among clients through reinforcement techniques.
Education
High School Diploma -
Coleman High School
Coleman, MI05-2006
Skills
- Data organization
- Customer service
- Appointment scheduling
- Payment processing
- Multi-line telephone skills
- Positive and professional
Timeline
Receptionist
Medical Practice Partners
09.2020 - Current
Direct Care Worker
Christian Home Health Care Inc.
03.2018 - 09.2020
High School Diploma -
Coleman High School
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