Summary
Work History
Education
Skills
Timeline
Generic

Mandy Thomas

Decaturville,TN

Summary

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.

Work History

Relationship Banker I

Regions Bank
Jackson, TN
07/31/23 - Current
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Processed customer requests for withdrawals or transfers from existing accounts.

Store Manager

Sally Beauty Holdings Inc.
Lexington, TN
05/01/20 - 07/30/23
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Assistant Store Manager

Dollar General
Parsons, TN
01/01/17 - 05/01/20
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Handled scheduling for store shifts to achieve adequate staffing.

Cashier

Walmart
Lexington, TN
05/01/16 - 01/02/17
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Clarksburg High School
Clarksburg, TN
05-2016

Skills

  • Relationship Building and Management
  • Persuasive Communication Style
  • Cash Handling
  • Creative Thinking
  • Resourcefulness
  • Customer Service-Oriented
  • Sales Expertise

Timeline

Relationship Banker I

Regions Bank
07/31/23 - Current

Store Manager

Sally Beauty Holdings Inc.
05/01/20 - 07/30/23

Assistant Store Manager

Dollar General
01/01/17 - 05/01/20

Cashier

Walmart
05/01/16 - 01/02/17

High School Diploma -

Clarksburg High School

Similar Profiles

CREATE PROFILE
Mandy Thomas