Hi, I’m
Mandy L. Esqueda
Portland,Or
If you can dream it, you can do it.
Walt Disney
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
years of professional experience
Work History
Randall Children’s NW Gastroenterology
Clinic Services specialist
01.2019 - Current
Job overview
- Answered multiline telephones
- Answered and directed incoming phone calls to appropriate departments and took messages as needed
- Scheduled appointments for 4-6 providers
- Collected relevant data from patients such as date of birth, symptoms and preferred provider.
- Scheduled an appointment at a time that was mutually beneficial to both the provider and patient
- Check in and check out patients from their appointments including collecting co pays, verifying patient information and scheduling follow up appointments
- Called patients to reschedule appointments as needed for an accurate schedule
- Templated the schedules for each provider including outreach locations
- Helped to coordinate appointments for our liver transplant clinic.
- Prepared patient records for scanning.
- Handled patient issues with confidence, using complex problem solving to provide effective resolution.
NW Pediatric Gastroenterology
Authorization Specialist/Credentialing Coordinator
03.2018 - 01.2019
Job overview
- Obtained authorizations from insurance companies for procedures, imaging and labs prior to the appointment date and times
- Organized and maintained credential files for each provider and updated information to current contracted insurances
- Created and maintained spreadsheets for organizing insurance, procedure codes and coverage.
Central City Concern
Lead Referral Coordinator
08.2014 - 03.2018
Job overview
- Processed referrals
- Acquired outgoing referrals from a staff of providers
- Separated referrals by specialty and found specialists who accepted the insurance of the patient
- Checked information given to me with the referral to verify that the referral is justified and then proceeded to process the referral
- If not, I would request more information via flags in our
- Electronic medical records system from the Medical Assistant or Primary Care Provider as needed
- Initiated contact via phone or letter with patient to advise them regarding the next step in the process, giving them information regarding with whom their appointment has been scheduled and when and providing them with contact information should they have any questions or need to reschedule.
SimpleFill, LLC
Lead Patient Advocate
09.2012 - 04.2014
Job overview
- Answered calls
- Consulted with patients regarding the status of their orders and claims and initiated follow up calls to keep patients advised of any updates to the stage of the process they were in
- Followed up on applications from patients and doctors
- Obtained daily mail and entered relevant information into our systems
- Contacted physicians to request needed information and when complete submitted these applications to the pharmaceutical company
- Retentions
- Advised patients considering withdrawal from the program of reasons to reconsider their decision and helped to address any issues brought to our attention during this process.
Columbia View Family Health Center
Receptionist
10.2011 - 08.2012
Job overview
- Answer multiline telephone
- Answered and directed incoming phone calls to appropriate departments and took messages as needed
- Scheduled appointments
- Collected relevant data from patients such as date of birth, symptoms and preferred provider and scheduled an appointment at a time that was mutually beneficial to provider and patient.
Care Medical Equipment
Customer Service Specialist
09.2009 - 09.2011
Job overview
- Answered multiline telephone
- Answered and directed incoming phone calls to appropriate departments and took messages as needed
- Entered in data for new patients
- Acquired completed form from patient provider and entered data into computer
- Created a ticket for receipt of equipment
- Assisted other departments as assigned by supervisor including running reports that tracked performance and sales data and soliciting customer feedback.
Sea Mar Community Health Centers
Referral Coordinator
09.2007 - 08.2009
Job overview
- Gathered and organized daily referrals
- Acquired outgoing referrals from a staff of up to eight providers
- Separated referrals by specialty and found specialists who accepted the insurance of the patient
- Checked information given to me with the referral to verify that the referral is justified according the Milliman guidelines
- If it was, I then proceeded to process the referral
- If not, I returned the referral the Medical Assistant or Primary Care Provider for more information or additional tests labs as needed
- Input referral information from Electronic Medical Records into MISYS Visions and closed referral in EMR
- Faxed information pertaining to patient health issue to the specialist as well as mailed letter to patient detailing how to make and cancel an appointment with the specialist clinic.
Education
Fashion Institute of Design And Merchandising , San Francisco, CA
Associate of Arts from Fashion Design
06.1999
Skills
- Quick Learning
- Records Management
- Documentation
- Excellent Communication
- Providing Feedback
- Multitasking and Organization
- Till Counting
- Reading Comprehension
- Complaint Resolution
- Client Relationships
- Staff Training
- Listening Skills
- Telephone Reception
- Intake Services
- Data Processing
Eagerness to learn new skills
Flexible and open to learn new skills and try new and streamlined ways for old processes. I enjoy working alone and with a team.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinic Services specialist
Randall Children’s NW Gastroenterology
01.2019 - Current
Authorization Specialist/Credentialing Coordinator
NW Pediatric Gastroenterology
03.2018 - 01.2019
Lead Referral Coordinator
Central City Concern
08.2014 - 03.2018
Lead Patient Advocate
SimpleFill, LLC
09.2012 - 04.2014
Receptionist
Columbia View Family Health Center
10.2011 - 08.2012
Customer Service Specialist
Care Medical Equipment
09.2009 - 09.2011
Referral Coordinator
Sea Mar Community Health Centers
09.2007 - 08.2009
Fashion Institute of Design And Merchandising
Associate of Arts from Fashion Design
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