Mandy Noelle Stevens
Lakewood,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
District Manager
Einstein Bros Bagels
12.2022 - Current
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Training General Manager
Einstein Bros Bagels
09.2018 - 12.2022
- Developed 4 team members/junior leaders into general managers.
- In the top 50 performing bakeries out of 500+ at all 3 locations.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Implemented innovative training methods to engage employees and enhance their professional growth.
- Managed multiple large-scale training projects, ensuring timely completion within budget constraints.
- Collaborated with department heads to identify areas of improvement and develop targeted training solutions.
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Empowered employees with personalized coaching sessions, equipping them with tools for success in both their personal lives and professional careers.
- Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
General Manager
Einstein Bros Bagels
08.2017 - 09.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Einstein Bros Bagels
02.2014 - 08.2017
- Helped bakery become the 7th top performing location out of 500+
- Developed shift leaders to become backfill for my position.
- Worked with other bakeries to cover outside manager's PTO.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Shift Leader
Einstein Bros Bagels
03.2013 - 02.2014
Team Member
Einstein Bros Bagels
06.2012 - 03.2013
Education
High School Diploma -
Legacy High School
Broomfield, COSkills
- Territory Management
- Profitability Optimization
- Leadership Development
- Financial Management
- Strategic Planning
- Compliance Monitoring
- Operations Oversight
- Multi-unit management
- Workforce Development
- Projections Development
- Staff Recruiting
- Budget Management
- Customer Relations
- Sales Reporting
- Employee Scheduling
- Training and coaching
- Policies and Procedures
- Action Plans
- Goal Setting and Performance Metrics
- Policy Enforcement
- Conflict Management
- Operations Management
Certification
ServSafe Manager
Timeline
District Manager
Einstein Bros Bagels
12.2022 - Current
Training General Manager
Einstein Bros Bagels
09.2018 - 12.2022
General Manager
Einstein Bros Bagels
08.2017 - 09.2018
Assistant Manager
Einstein Bros Bagels
02.2014 - 08.2017
Shift Leader
Einstein Bros Bagels
03.2013 - 02.2014
Team Member
Einstein Bros Bagels
06.2012 - 03.2013
High School Diploma -
Legacy High School
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