MANG KHAI
Snellville,GA
Summary
Dedicated Data Center and IT professional with extensive experience managing hyperscale environments, including those at Microsoft and Amazon. Expertise in server diagnostics, fiber and copper cabling, and system monitoring ensures optimal performance and reliability. Proven track record of minimizing downtime through proactive hardware maintenance and efficient troubleshooting, leveraging tools such as ServiceNow and advanced network diagnostic solutions. Committed to enhancing operational efficiency and driving continuous improvement in high-demand settings.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Data Center Technician
Microsoft
Fayetteville, GA
03.2026 - Current
- Diagnosed and resolved hardware and software issues in data center environments.
- Monitored system performance, identifying anomalies and implementing corrective actions.
- Collaborated with cross-functional teams to optimize data center operations and uptime.
- Maintained inventory of equipment and ensured proper organization of resources.
Datacenter Technician - Microsoft
Experis
Lithia Springs, Georgia
08.2025 - 02.2026
- Executed break/fix procedures on servers and GB300 units in collaboration with Callans.
- Analyzed data center systems for performance discrepancies, implementing solutions to rectify errors and enhance reliability.
- Analyzed server performance through advanced diagnostics and executed standard fixes to maintain equipment reliability and adherence to security protocols.
- Interpreted infrastructure data to generate comprehensive reports focused on system health and reliability.
Data Center Technician - Contract
PCR Staffing
Atlanta, GA
06.2025 - 07.2025
- Installed and maintained high-speed fiber optic and Ethernet cabling to meet precise project specifications.
- Labeled and reorganized network cabling infrastructure, significantly improving maintenance efficiency and reducing future downtime.
- Conducted hardware maintenance and server component replacements to reduce equipment failure rates.
IT Technician
Amazon
Stone Mountain, GA
04.2021 - 05.2024
- Diagnosed and resolved hardware/software incidents via ServiceNow, contributing to knowledge-base articles to speed future resolutions.
- Monitored IP-based network activity and resolved VPN connectivity issues to maintain reliable remote access.
- Managed user accounts and access rights through Active Directory and Exchange, maintaining strict security operations.
Education
A.A.S. in Computer Programming -
Atlanta Technical College
Georgia, GA05-2025
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Hardware diagnostics
- Maintenance and repairs
- IT support
- Performance optimization
- Hardware maintenance
- Root-cause analysis
Timeline
Data Center Technician
Microsoft
03.2026 - Current
Datacenter Technician - Microsoft
Experis
08.2025 - 02.2026
Data Center Technician - Contract
PCR Staffing
06.2025 - 07.2025
IT Technician
Amazon
04.2021 - 05.2024
A.A.S. in Computer Programming -
Atlanta Technical College
Certification
- Microsoft Certified: Azure Fundamentals (AZ900)
- AWS Certified Cloud Practitioner
- Google IT support
- CompTIA Security+(inprogress)