Maniah Boles
Hamden,CT
Summary
Motivated and adaptable professional with a strong academic background in education and over five years of leadership and customer service experience. Combines deep educational insight with practical management expertise to drive team performance and enhance client satisfaction. Known for strong communication, organizational skills, and a dedication to continuous improvement and results-driven outcomes.
Eager to transition into a role that leverages both instructional knowledge and real-world leadership experience.
Overview
9
9
years of professional experience
Work History
Shift Leader
La Isla Spanish Restaurant
Hamden, CT
05.2022 - 06.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meal and collected payments.
- Sanitized preparation area, equipment and utensils.
- Learned effective customer service techniques, addressing inquiries and resolving issues promptly.
- Contributed to training new staff on operational procedures and best practices.
- Implemented efficient workflow processes to enhance productivity during peak hours.
- Collaborated with team members to achieve a positive work environment and optimal performance.
- Adapted quickly to changing priorities, demonstrating flexibility in high-pressure situations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Shift Leader
McDonald’s
Willimantic, CT
10.2017 - 05.2019
- Supervised team during shifts, ensuring adherence to operational standards and customer service excellence.
- Trained new staff on procedures, enhancing team efficiency and promoting a collaborative environment.
- Resolved customer complaints effectively, improving overall satisfaction and fostering positive experiences.
- Implemented process improvements that optimized workflow and reduced wait times for customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
Crew Member
Dunkin' Donuts
07.2017 - 12.2017
- Adapted quickly to changing demands, demonstrating flexibility in various roles throughout shifts.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Crew
Dunkin' Donuts
Madison Ct
06.2016 - 08.2016
- Provided exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment for colleagues and customers.
- Collaborated with team members to optimize workflow and enhance overall service delivery during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Shift Leader
Mcdonalds
Meriden, CT
06.2016 - 08.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meal and collected payments.
- Sanitized preparation area, equipment and utensils.
- Learned effective customer service techniques, addressing inquiries and resolving issues promptly.
- Contributed to training new staff on operational procedures and best practices.
- Implemented efficient workflow processes to enhance productivity during peak hours.
- Collaborated with team members to achieve a positive work environment and optimal performance.
- Adapted quickly to changing priorities, demonstrating flexibility in high-pressure situations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Bachelor Of General Studies - Humanities And Education
Eastern Connecticut State University
Willimantic, CT05.2022
Skills
- Attention to detail
- Organization Skills
- Time management & Dependability
- Basic Computer Skills
- Adaptability
- Initiative
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
Timeline
Shift Leader
La Isla Spanish Restaurant
05.2022 - 06.2025
Shift Leader
McDonald’s
10.2017 - 05.2019
Crew Member
Dunkin' Donuts
07.2017 - 12.2017
Crew
Dunkin' Donuts
06.2016 - 08.2016
Shift Leader
Mcdonalds
06.2016 - 08.2016
Bachelor Of General Studies - Humanities And Education
Eastern Connecticut State University