Armani Shaw
Orlando,FL
Summary
Results-driven Claims Adjuster with proven skills in claims processing, investigation, and client education. Committed to enhancing operational efficiency and maintaining transparency in communication.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Progressive
Orlando, FL
12.2024 - Current
- Evaluated and processed insurance claims to ensure compliance with company policies and regulations.
- Collaborated with policyholders to gather necessary information for accurate claim assessment.
- Investigated claims by analyzing documentation and conducting interviews to determine validity.
- Communicated findings and decisions to stakeholders, maintaining transparency throughout the process.
- Reviewed and adjusted claims based on emerging evidence or changes in circumstances.
- Assisted in training new team members on claims processing procedures and best practices.
Debt Consultant
Turbo Debt
Fort Lauderdale
01.2021 - 12.2024
- Developed customized debt relief strategies for clients, enhancing financial outcomes and client satisfaction.
- Analyzed client financial situations, identifying key areas for debt reduction and management improvement.
- Educated clients on effective budgeting practices, fostering long-term financial stability and independence.
- Led team initiatives to streamline case management processes, improving operational efficiency and response times.
- Collaborated with credit counseling agencies to provide holistic solutions for clients in need of financial assistance.
Sales Representative
MTN Consulting
Fort Lauderdale, FL
04.2019 - 01.2021
- Negotiated contracts with clients, ensuring alignment with organizational objectives while maximizing profitability.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate of Science -
Valencia College
Orlando, FLSkills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
Timeline
Claims Adjuster
Progressive
12.2024 - Current
Debt Consultant
Turbo Debt
01.2021 - 12.2024
Sales Representative
MTN Consulting
04.2019 - 01.2021
Associate of Science -
Valencia College