Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Manimala Khan

Sugar Land,TX

Summary

PROJECT MANAGER / DELIVERY MANAGER / SALESFORCE CONSULTANT

Dedicated and results-driven Salesforce Project Manager with a proven track record of driving business growth and optimization of Salesforce solutions. Seeking a challenging leadership role where I can leverage my expertise in Salesforce administration, team management, and process improvement to enhance operational efficiency, and deliver exceptional customer experiences.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Manager/Sr. Salesforce Consultant

Neuraflash
10.2020 - Current
  • Completed 10+ end to end Salesforce implementation for customer facing projects including Service Cloud, Service Cloud Voice, Salesforce Survey and many more
  • Provided leadership and support to 10+ overseas resources to facilitate smooth project execution
  • Provided mentorship, training, and regular performance evaluations to ensure team members met and exceeded service quality and performance metrics.
  • Developed and maintained comprehensive service delivery documentation, including operational manuals, reports, and incident logs to establish a standard procedure within Managed Service Team.
  • Conducted workshops/walkthrough of requirements with the project stakeholders, C-level Executives and translated requirements to functional specification document, solution design document and user stories
  • Managed delivery budgets, optimizing resource allocation, vendor relationships, and resource planning to maintain a well-equipped team.

Project Manager

Docmation LLC
07.2020 - 09.2020
  • Act as liaison between external client and offshore technical team to implement end to end Salesforce B2B Commerce within budget and tight deadline.

Lead Business Systems Analyst

BMC Software
03.2015 - 06.2020
  • Managed Service Cloud project implementation from beginning to end - a highly business-critical and complex application
  • Owned Sales and Marketing product roadmap planning
  • Analyzed business process workflow in Salesforce with Sales and Marketing department directors, recommended process changes to significantly simplify the technical solution, and finally translated to concrete functional requirements
  • Worked with offshore technical team members to provide innovative design solution meeting business requirements
  • Led UAT sessions and successfully managed 60+ global users across the globe
  • Helped business enablement team to create training material upon successful completion of each project

Project Management/Sr. Business Analyst - Corporate Application Team

KBR
03.2009 - 03.2015
  • Implemented Salesforce Sales Cloud and provided significant production support afterwards
  • Planned, led, and facilitated discussion sessions to identify functional requirements for critical web-based application - Global Travel Authorization System - during its inception phases
  • Documented functional requirements and business workflow using Visio and other advanced tools and delivered to the development team to facilitate smooth downstream execution
  • Coordinated with end users, project manager and vendor to facilitate communication for successful project implementation.

Business Analyst - Equity Investment Team

INVESCO AIM
10.2007 - 02.2009
  • Provided significant production support to the Charles River Trading Platform by retrieving and manipulating backend data using SQL queries as needed
  • Assisted architecture analysis/design for critical reports required by Traders and Portfolio Managers
  • Developed prototype of the new reports and contributed to regression testing efforts during integration
  • Collaborated with Traders, Portfolio managers, and Compliance Officers to facilitate communication for successful project launches.

Senior Analyst - Project Management, CRM Services

BANK OF AMERICA
06.2005 - 10.2007
  • Facilitated requirement sessions between CRM Business team and Development unit to successfully analyze and document business needs
  • Analyzed, planned, and managed an end-to-end crucial enhancement work for Management Operations Reporting (MOR) application.

Education

Master of Science in Information Technology -

UNIVERSITY OF NORTH CAROLINA

Graduate Certification in Management of Information Technology -

UNIVERSITY OF NORTH CAROLINA

Bachelor of Science in Computer Science -

UNIVERSITY OF NORTH CAROLINA

Skills

  • 7 years of deep experience in Service Cloud, Service Cloud Voice, Sales Cloud, Experience Cloud, CPQ/CLM
  • Experience in Project Management
  • Experience in Operation Management
  • Expert in Agile and SAFe project management methodologies
  • Salesforce 8X certified

Websites

Certification

  • Salesforce certified Sharing and Visibility Architect
  • Salesforce certified Platform App Builder
  • Salesforce certified Sales Cloud Consultant
  • Salesforce certified Service Cloud Consultant
  • Salesforce certified Experience Cloud Consultant
  • Salesforce certified Administrator
  • Salesforce certified Business Analyst
  • Salesforce B2B Admin

Timeline

Project Manager/Sr. Salesforce Consultant

Neuraflash
10.2020 - Current

Project Manager

Docmation LLC
07.2020 - 09.2020

Lead Business Systems Analyst

BMC Software
03.2015 - 06.2020

Project Management/Sr. Business Analyst - Corporate Application Team

KBR
03.2009 - 03.2015

Business Analyst - Equity Investment Team

INVESCO AIM
10.2007 - 02.2009

Senior Analyst - Project Management, CRM Services

BANK OF AMERICA
06.2005 - 10.2007

Master of Science in Information Technology -

UNIVERSITY OF NORTH CAROLINA

Graduate Certification in Management of Information Technology -

UNIVERSITY OF NORTH CAROLINA

Bachelor of Science in Computer Science -

UNIVERSITY OF NORTH CAROLINA

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Manimala Khan