Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manisha Goonetilleke

Woodland Hills,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Front Desk Manager

Mother of Pearl
02.2022 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Esthetician /Lash Technician

Lovelashes.La / Self Employed
03.2017 - 08.2024
  • Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
  • Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Reduced product waste by effectively managing inventory levels, ensuring an adequate supply while minimizing excess.
  • Increased efficiency in application times without compromising quality through continuous practice and skill refinement.
  • Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
  • Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
  • Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
  • Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained full schedule of appointments with over 20 clients per week.

Administrator

Little Treasures Day Care
02.2020 - 02.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
  • Maintained accurate accounting of tuition and operating reports.
  • Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
  • Increased enrollment rates through effective marketing strategies and community outreach efforts.

Teacher's Assistant

The Help Group
09.2015 - 02.2020
  • Assisted students with special needs in achieving their educational goals by providing one-on-one support and guidance.
  • Assessed student progress regularly, adjusting instructional strategies accordingly for optimal results.
  • Provided behavioral support for students with special needs, implementing effective behavior management techniques to maintain an orderly classroom environment.
  • Coordinated with speech therapists, occupational therapists, and other specialists to provide comprehensive support for students with special needs.
  • Implemented visual aids, sensory tools, and adaptive equipment to facilitate student engagement and participation in classroom activities.
  • Conducted timely evaluations of effectiveness in meeting IEP objectives, making adjustments when necessary for continued progress toward goals.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Redirected students using Positive Behavior Support (PBS).

Opening Department /Docs Department /Jr Processor

BM Real Estate Dba Priority Financial
09.2012 - 08.2015
  • Collaborated with loan officers to ensure accurate completion of required forms and adherence to regulatory guidelines.
  • Identified discrepancies in loan documents, resolving issues promptly to avoid delays in approval processes.
  • Assisted underwriters in evaluating loan applications by providing relevant information and supporting documentation.
  • Provided exceptional customer service by listening attentively to client needs, offering personalized solutions tailored to their circumstances.
  • Expedited the closing process by coordinating with all involved parties, including title companies, attorneys, and real estate agents.
  • Ensured compliance with lending policies by reviewing credit reports thoroughly before submitting applications for approval.
  • Managed multiple tasks simultaneously, ensuring deadlines were met without compromising the quality of work produced.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.

Customer Service/ Supervisor

Lowry's Inc
04.2009 - 08.2012
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Psychology

California State University Northridge
Northridge, CA
05.2016

Skills

  • Call Management
  • Scheduling
  • Sales Expertise
  • Customer Service
  • Microsoft Office Suite
  • Microsoft Excel
  • Team collaboration
  • Time management
  • Records Management
  • Computer Skills

Timeline

Front Desk Manager

Mother of Pearl
02.2022 - 09.2024

Administrator

Little Treasures Day Care
02.2020 - 02.2023

Esthetician /Lash Technician

Lovelashes.La / Self Employed
03.2017 - 08.2024

Teacher's Assistant

The Help Group
09.2015 - 02.2020

Opening Department /Docs Department /Jr Processor

BM Real Estate Dba Priority Financial
09.2012 - 08.2015

Customer Service/ Supervisor

Lowry's Inc
04.2009 - 08.2012

Bachelor of Arts - Psychology

California State University Northridge

Similar Profiles

CREATE PROFILE
Manisha Goonetilleke