Jeremy Dutan
East Elmhurst
Summary
Dynamic professional with a proven track record of delivering exceptional customer interactions and tailored solutions. Expertise in team management and training fosters a collaborative environment that prioritizes customer satisfaction. Strong conflict resolution and communication skills, combined with the ability to adapt to shifting priorities, ensure effective problem-solving in fast-paced settings. Recognized for reliability, efficiency, and consistently achieving measurable results that drive organizational success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Avis Budget Group
Flushing, NY
08.2023 - Current
- Managed customer inquiries and resolved issues across multiple communication channels while maintaining professionalism and customer satisfaction.
- Assisted customers with rental discrepancies, returns, and service concerns in a fast-paced environment.
- Delivered accurate information regarding company policies, services, and rental procedures.
- Demonstrated strong conflict-resolution and problem-solving skills to create positive customer experiences.
- Maintained a friendly and professional demeanor to support customer retention and loyalty.
- Collaborated with team members and management to improve operational efficiency and workflow.
Group Leader
Variety Boys and Girls Club
Long Island City, NY
07.2019 - 04.2023
- Led and supervised groups of students in a safe, structured, and engaging environment.
- Communicated goals and expectations clearly while fostering teamwork and accountability.
- Enforced safety procedures and organizational policies to maintain a secure environment.
- Supported youth development through mentorship, leadership, and positive guidance.
- Demonstrated decision-making, leadership, and conflict-resolution abilities.
Cashier
Five Below
Long Island City, NY
11.2017 - 01.2018
- Processed customer transactions accurately and efficiently in a high-volume retail environment.
- Delivered excellent customer service and created positive shopping experiences.
- Maintained accuracy in cash handling and payment processing.
- Managed time effectively during peak hours to reduce customer wait times.
Education
Associate of Arts -
Queens Technical High School
Long Island City, NY06-2019
High School Diploma -
Queens Technical High School
Long Island City, NY06-2019
Skills
- Skilled in using Microsoft Office tools
- Proficient in Microsoft PowerPoint
- Customer Interaction
- Active Listening
- Critical Thinking
- Customer Relations
- Microsoft Excel
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Avis Budget Group
08.2023 - Current
Group Leader
Variety Boys and Girls Club
07.2019 - 04.2023
Cashier
Five Below
11.2017 - 01.2018
Associate of Arts -
Queens Technical High School
High School Diploma -
Queens Technical High School