Manisha Vaidya
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Ascension Saint Agnes
03.2024 - Current
- Train and mentor Medical Assistants, fostering a collaborative environment and enhancing team performance
- Assisted in a ladder program project to ensure correct needle sizes used during administering vaccines according to CDC guidelines of sex and weight of patient avoiding errors for medical assistants
- Strengthen patient relationships through consistent follow-up communication and efficient problem resolution
- Demonstrate independence and efficiency in handling various administrative duties, including medical records and scheduling appointments, among others, enabling doctors and staff to focus on patients and their healthcare concerns
- Maintain a high level of patient satisfaction through effective communication and compassionate care in a busy clinical setting
- Improve Pre-Examination patient evaluation process, reducing wait time per patient on average
- Able to foster a collaborative environment focused on quality care and continuous improvement
- Utilize electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs
- Monitor and record an average of 30+ patients per day, obtain patients' vital signs, triage and assess their medical condition, perform EKG's, prepare Pre-Op clearance and prepare them for medical treatment by the Physician
- Sanitize, restock and organize exam rooms and medical equipment.
Certified Medical Assistant
Ascension Saint Agnes, Waverly Woods Medical
04.2023 - 03.2024
- Provided leadership role when Manager was no longer part of practice, as well as Administrative Support, including billing, scheduling, inventory, training, Medical Records, Deposits and processing insurance information
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Assisted manager in all aspects of business operations
- Monitored and recorded an average of 30+ patients per day, obtain patients' vital signs, triage and assess their medical condition, perform EKG's, prepare Pre-Op clearance and prepare them for medical treatment by the Physician
- Assisted in Phlebotomy draws
- Strengthened patient relationships through consistent follow-up communication and efficient problem resolution
- Electronically ordered Labs, Diagnosis, and any medical supplies as directed. Identified and followed through on 100% of Prior Authorizations, referrals and medication refills. Manage phone calls per policy and service expectations for 90% of patients on the phone and online portal and those in the clinic
- Demonstrated expertise in communicating with Physicians, staff and patients and professionally problem solved situations that needed the attention
- Demonstrated independence and efficiency in handling various administrative duties, including medical records and scheduling appointments, among others, enabling doctors and staff to focus on patients and their healthcare concerns
- Managed the inventory and ordering of medical supplies, reducing in a 20% reduction in costs and ensuring adequate stock levels for patient care as well as help in maintaining medical equipment
- Contributed as a pivotal team member to our team by providing ongoing assistance to 3 doctors, staff and MA's to guarantee seamless office operations and optimal patient care
- Helped with opening and closing duties of the practice
Licensed Residential and Commercial Realtor
Bob Lucido Team of Keller Williams Lucido Agency
06.2017 - 04.2023
- Set and Manage appointments to show homes to prospective clients. Personally deal with Lenders, Appraisers, home inspectors, Pest control operators, and title companies to ensure that all terms and conditions are met before a closing
- Compared recent property sales to current holdings to ensure competitive market price
- Helped clients decide between financing options to ensure satisfaction
- Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals
- Experienced with legal matters related to the real estate sales process
- Generalized lists of properties compatible with buyer requests and needs
- Assist in negotiations between buyers and sellers representatives when terms needed to be negotiated
- Prepared formal documents such as purchase agreements, deeds, and leases " Accompanied and advised buyers and sellers during visits and inspections to ensure satisfaction with value and condition of property . .
Lead Certified Medical Assistant
Frederick Health Employer Solutions
09.2021 - 04.2023
- Responsible for all opening and closing duties of the practice as Team Lead
- Performed a variety of clinical procedures as designated and supervised by Doctors and Office Manager as a Team Lead. Interacted with patients and other medical staff in a calm, friendly and professional manner to ease patients coming in for their appointments
- Prepared Patients for various examinations and treatment including Phlebotomy Blood Draws
- Provided first aid treatment when required, maintaining a calm atmosphere during potentially stressful situations while administering care effectively until further medical assistance could be obtained.
- Clinical Duties include Taking Vital Signs, EKG, Stress Tests, Fire Fighter and First Responders Physicals, DOT Physicals, Aviation Physicals, and other PPE Physicals, Drug Screens, Spirometry, Titmus Vision Screening, Audio Testing, Breath Alcohol Tests, Respiratory Fit Test, Covid Testing and Swabbing, Administering Immunizations and Assist with Injury Care, Ordering Labwork as well as Assist with Mailing Patient and Company Medical Clearance records, filing and answering incoming calls for patients and companies.
- Assist in scanning patient charts to office accounts. Make calls to companies for verification to Authorizations when needed
PSR/Medical Assistant
Metabolic Institute, St Agnes Hospital
08.2014 - 02.2016
- Medical Assistance duties include:
- Performed a variety of clinical procedures as designated and supervised by the Head of Department for the Metabolic Institute and other Doctors . Interacted with patients and other medical staff to update patient records, order tests, schedule appointments, complete insurance forms, prior authorizations, and arranging biopsy appointments as well as hospital admissions
- Called patients to provide test results and advised of physician's recommendations
- Authorize drug refills as directed and telephone in prescriptions to pharmacies
- Record patient histories, take vital signs, updated patient prescriptions, administered and trained on self-injecting insulin for Diabetic Patients, provide patient education, sterilized medical instruments to ensure efficient and quality healthcare . Reacted calmly and effectively in emergency situations and added the personal, caring touch that immediately put patients at ease
- Typed letters as per physician's request and sent out referrals accordingly . Called pharmacies for prescription authorizations and communicated with the pharmacist of any changes authorized by the physician
- Maintained and documented sample drug inventory
- Provided patient follow-up consultations and answered frequently asked questions
- Accepted incoming patient calls to answer preliminary questions and review needed for physician's follow-up or additional care
- Attended training sessions as directed
- Assisted in the changes made from paper charts to electronic charts-EMR
- Assisted with scheduling appointments with Diabetes Education and Dietician
PSR/Medical Assistance
SMG Inc.
08.2013 - 07.2014
- Medical Assistance duties include:
- Setup up rooms for various visits including Pap Smears, Peds, Adults, EKG, Spirometry, Peak Flow, and Nebulizer treatment
- Prepare patient for examinations and treatment
- Examination Support
- Vital signs and entering Patient Medical history " Phlebotomy blood draws for 8yrs and above
- Patient education
- Medication Dispensing Assist with calling in prescriptions
- Assist with Lab reconciliation, Map/Fax
- Assist with medical billing and coding, PSR Responsibilities duties include;
- Appointment scheduling " Posting Co-Pays and entering charges " Hash total for reconciliation of charges.
- Referrals and prior authorizations
- Order Labs and Diagnostic Imaging
- Patient portal education " Familiar with ICD 9 and CPT coding Other duties includes: Open and close building occasionally, maintain supplies and equipment including keeping them clean and sterilized, Schedule Lab tests and Di tests.
Registration Liaison/Front Desk - Patient Information
St. Agnes Hospital
03.2012 - 08.2013
- Assist Patients, Family members, and Clinical associates to the various SAH departments and services, in both the Emergency Department and Saint Agnes Hospital other departments.
- Assist with pre-registration, patient registration, appointment confirmation, insurance authorization and verification
- Greet all patients, guests and SAH Staff in a courteous and friendly manner. Demonstrate a positive attitude and project a helpful and friendly image towards coworkers, nurses, doctors, clinical staff as well as the volunteers
- Answer the telephone and take messages appropriately and accurately
- Experience in registering patients in multiple departments from Surgery, Emergency Room, Lab, and Patient Information desk. Perform a wide variety of concierge duties which may include staffing the Information Desk, assisting patients/guests to point of service or destination, acting as a liaison between patients/guests and clinical staffs in the Emergency department and other clinical departments
Private Care - GNA/Phlebotomy Tech
Right At Home
08.2011 - 06.2012
- Worked with Patients with Dementia, Alzheimer's, Cancer, Hospice Care, Stroke/Heart Attack, Special Needs
- Worked in Institutes around Carroll County
- Administered Vital visits . Administered Blood Work to clients " Administered Medication With Supervision of RN
- Assisted in ROM
- Assisted in ADL
- Assisted with Meal Preparations
- Worked With Carroll County Hospice RN and Doctors to make the transition easier for clients
- Assisted Clients with Private Duties, Doctors Appointments, Family Get
- Together . Talked with family members and friends about clients check-ups, condition and needs
- Made appointments for all patients with Physician Doctors, Physical Therapists, Occupational Therapists, Specialist Doctors, and Hospice Care
Quality Nurses Homecare CNA/GNA
Right At Home
06.2010 - 12.2010
- Experienced in nursing and rehabilitation for patient who had a stroke
- Escorted patient to doctor, dentist and rehabilitation appointments
- Assisted with private duty, including shopping, banking, going to salons " Checked all Vital Signs daily
- Followed interdisciplinary plan of care
- Provided personal care, including bathing, grooming, dressing, hair and nail care, oral hygiene, skin care and foot care
- Assisted patient with ambulation, sitting, turning, standing and walking according to care plan
- Assisted patient with meals
Office Manager/Administration Assistant
Smith Home Team/Century 21 HT
07.2008 - 12.2008
- " Updating Listing and Contract Daily " Maintain professional relations with all clients and agents " Set and Manage appointments
- Preparing monthly expense reports " Daily deposits and wire transfers to and from bank " Updating Real Estate Listings in Matrix weekly " Kept day to day transactions up to date and maintained all books on a weekly basis
- Created and Distributed all invoices and checks
Office Manager/Processor/Post Closer and Office Accountant
Sigma Title & Escrow, LLC
10.2005 - 11.2007
- Responsible for Post closing for all closed files
- Responsible for all accounting transactions of the company " Responsible for up to 5 employees at one time
- Update all Escrow reconciliation and disbursements
- Prepare payroll and liability
- Prepare monthly, quarterly and yearly statements
- Present weekly reports to Owner of Company
Office Accountant and Office Manager
Signature Realtors, Inc.
01.2005 - 11.2007
- Responsible for invoicing up to 150 properties a month
- Responsible for Escrow, Property and Operating Accounts
- Prepared checks for payroll and liabilities
- Prepared Commission checks for all Real Estate Agents
- Updated Listings and Contracts Daily
- Responsible for all rental properties and leases " Made collection calls on past-due payments and invoices
- Obtained Interest Rates from various banks and lenders for Agents
- Entered all incoming checks, outgoing checks and expenses into QuickBooks " Made daily deposits and wire transfer to and from the bank
- Prepared company budget and entered it into QuickBooks " Prepared all monthly, quarterly and yearly Statements
Direct Support Coordinator
Mosaic at Bethpage
01.2003 - 01.2004
- " Recruited to work with the disabled and mentally disturbed clients " Promote positive relationship with all co-workers
- Provide care and support to all clients
Education
Certified Clinical Medical Assistant -
NHA
08-2024
Certification in Medical Assistance - Certified Medical Assistant
St. Augustine School
Atlanta10-2013
Certification in Real Estate Salesperson - undefined
Long and Foster
05.2017
Certification in Phlebotomy Technician - undefined
Stein Academy
03.2011
Certification in CNA/GNA - undefined
MD Gandhi Institute Of Health
01.2010
Business Management And Business Accounting -
Northern Virginia Community College
08.2009
Associates in Accounting - undefined
University Of Nebraska Kearney
07.2004
Book Keeping and Accounts - undefined
Pitman Examination Institute
01.1994
GED -
Sacred Heart Convent School
Zambia, Africa12-1995
Skills
- HIPAA compliance
- Immunization administration
- Medical history recording
- Patient intake process
- Professionalism and ethics
- Physician support
- Adaptable and flexible
- Diagnostic testing assistance
- Patient care coordination
- CPR/First Aid
- EMR / EHR
- Medical terminology proficiency
Certification
- Certified Clinical Medical Assistant Oct '24
- CPR and First Aid Oct '24
- Medical Assistance Oct '13
- Phlebotomy Technician, State
- CNA GNA, State
- Real Estate Salesperson, Olney MD
Languages
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Certified Clinical Medical Assistant
Ascension Saint Agnes
03.2024 - Current
Certified Medical Assistant
Ascension Saint Agnes, Waverly Woods Medical
04.2023 - 03.2024
Lead Certified Medical Assistant
Frederick Health Employer Solutions
09.2021 - 04.2023
Licensed Residential and Commercial Realtor
Bob Lucido Team of Keller Williams Lucido Agency
06.2017 - 04.2023
PSR/Medical Assistant
Metabolic Institute, St Agnes Hospital
08.2014 - 02.2016
PSR/Medical Assistance
SMG Inc.
08.2013 - 07.2014
Registration Liaison/Front Desk - Patient Information
St. Agnes Hospital
03.2012 - 08.2013
Private Care - GNA/Phlebotomy Tech
Right At Home
08.2011 - 06.2012
Quality Nurses Homecare CNA/GNA
Right At Home
06.2010 - 12.2010
Office Manager/Administration Assistant
Smith Home Team/Century 21 HT
07.2008 - 12.2008
Office Manager/Processor/Post Closer and Office Accountant
Sigma Title & Escrow, LLC
10.2005 - 11.2007
Office Accountant and Office Manager
Signature Realtors, Inc.
01.2005 - 11.2007
Direct Support Coordinator
Mosaic at Bethpage
01.2003 - 01.2004
Certification in Real Estate Salesperson - undefined
Long and Foster
Certification in Phlebotomy Technician - undefined
Stein Academy
Certification in CNA/GNA - undefined
MD Gandhi Institute Of Health
Associates in Accounting - undefined
University Of Nebraska Kearney
Book Keeping and Accounts - undefined
Pitman Examination Institute
Certified Clinical Medical Assistant -
NHA
Certification in Medical Assistance - Certified Medical Assistant
St. Augustine School
Business Management And Business Accounting -
Northern Virginia Community College
GED -
Sacred Heart Convent School
Awards
Service Commitments Champion for Baltimore and Washington DC Apr '24, Ascension Chosen as a Service Commitments Champion for Baltimore & Washington D.C
Recognition
Ascnesion Service Commitments Champion for Baltimore and Washington D.C. Apr 2024
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