Manishia Burton
Corinth
Summary
Dedicated Customer Service Specialist with 14 years of experience in customer service, account management, administrative support and high call volume. Adept at maintaining accurate records, managing customer accounts, and enhancing client satisfaction. Proven skills in coordinating logistics, streamlining operations, and leading teams to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Patient Coordinator/Case Manager Specialist
ASP Cares/Crescent Medical Center
Farmers Branch
11.2022 - 03.2024
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Facilitated communication between patients, families and healthcare providers.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Prepared patient charts prior to visits as well as updated records after each visit.
CCR Coordinator Supervisor
Raymond
Addison
10.2017 - 10.2021
- Maintained accurate records of sales data and monitored team performance to ensure alignment with business objectives.
- Facilitated order processing and managed customer accounts to support sales operations and client satisfaction.
- Collaborated with clients to establish project expectations, contributed to budgeting discussions, and delegated tasks for efficient workflow.
- Supervised team activities, fostering a collaborative environment to enhance performance and productivity.
- Monitored inventory levels and ordered additional supplies as needed.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
Executive Assistant
Aspcares
Plano
05.2015 - 10.2017
- Provided comprehensive administrative support to the marketing team, facilitating the production of marketing materials and coordination of promotional activities.
- Conducted market research and maintained systematic filing processes to streamline operations and enhance team efficiency.
- Managed logistics for marketing events and prepared accurate sales status reports, ensuring timely and organized execution of marketing initiatives.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Call Center Team Lead Supervisor
American Specialty Pharmacy
05.2015 - 09.2015
- Managed a team to deliver high-quality customer service, ensuring efficient and timely response to inquiries from attorneys and doctors' offices.
- Oversaw staffing, conducted training sessions, and evaluated operational processes to enhance team performance and customer satisfaction.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
- Developed and implemented processes for customer service operations.
- Provided coaching and guidance to call center team members on customer service skills.
Sr. Samsung Android Technician
Iqor
Richardson
09.2014 - 06.2015
- Diagnosed and resolved technical issues with Samsung devices, ensuring accurate creation of service orders and delivering effective remote customer support.
- Enhanced customer satisfaction by attentively listening to concerns, efficiently managing multiple tasks, and confirming account details to provide personalized assistance.
- Managed payment processing operations for Samsung Android services, maintaining precision and efficiency.
- Resolved customer inquiries by effectively deescalating calls, ensuring a positive service experience.
- Led team-building initiatives to strengthen communication and teamwork.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
Customer Service Representative
PLS Check Cashiers
Dallas
07.2013 - 01.2014
- Resolved customer complaints effectively, ensuring a high standard of service and adherence to regulatory requirements.
- Administered check cashing procedures in accordance with cash security policies, contributing to a secure and efficient transaction environment.
Education
Diploma - High School Diploma
Guyer High School
Denton, TX06-2010
Skills
- Patient management
- Billing accuracy
- Compliance monitoring
- Customer relationship management
- Problem solving
- Time management
- Healthcare industry
- Call center operations
- Team leadership
- Coaching and mentoring
- Proficient in Excel
- Detail orientation
- Salesforce CRM
- Data collection
Timeline
Patient Coordinator/Case Manager Specialist
ASP Cares/Crescent Medical Center
11.2022 - 03.2024
CCR Coordinator Supervisor
Raymond
10.2017 - 10.2021
Executive Assistant
Aspcares
05.2015 - 10.2017
Call Center Team Lead Supervisor
American Specialty Pharmacy
05.2015 - 09.2015
Sr. Samsung Android Technician
Iqor
09.2014 - 06.2015
Customer Service Representative
PLS Check Cashiers
07.2013 - 01.2014
Diploma - High School Diploma
Guyer High School