Maniya Jarrett
Labcorp
Winston-Salem,NC
1
Certification
6
years of professional experience
Empathetic healthcare professional with 6+ years of experience transforming customer interactions into meaningful, solution-oriented connections. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Tech-savvy, goal-driven, and passionate about helping others and ready to make a difference by changing lives one call at a time.
Work History
Member Support Specialist
1 Year 6 Months- Delivered high-touch, personalized support to lab customers, resolving insurance and billing concerns with professionalism and empathy.
- Maintained a calm and solution-oriented demeanor during difficult conversations, helping retain customers through clear communication and trust-building.
- Handled in-person and phone-based inquiries, ensuring quick turnaround times and consistent documentation for team efficiency.
- Collaborated with cross-functional teams to improve service workflows, reducing waiting times and enhancing customer satisfaction
- Provided tailored recommendations and guidance based on customer needs, reinforcing loyalty and driving repeat service engagement.
Phlebotomist
1 Year- Delivered high-quality service through clear communication and empathetic client support.
- Maintained accurate documentation and ensured compliance with hospital policies and regulatory standards.
- Supported clinicians by coordinating client interactions and workflow during high-volume periods, reducing wait times by 15% during peak periods.
- Assisted with administrative tasks and record-keeping to maintain operational efficiency.
Patient Service Management
1 Year 5 Months- Proactively identified and engaged at-risk customers, using empathy and tailored solutions to rebuild trust
- Managed high-call volumes and case management while delivering responsive services across phone, email, and chat.
- Leveraged tools like Salesforce and internal dashboards to trask interactions, update accounts, and ensure smooth customer experience.
- Provided feedback to leadership on recurring service challenges, contributing to improvements in call flow and customer satisfaction metrics.
- Provided empathetic patient support, addressing concerns and questions, leading to high satisfaction and trust in lab services.
Phlebotomist/ Specimen Processor
2 Years 1 Month- Processed 3000+ orders daily while maintaining 99.8 documentation accuracy.
- Managed high-volume administrative tasks including data entry, order verification, and documentation control.
- Identified and resolved documentation discrepancies to reduce processing errors.
- Responded to clinician inquiries with accurate information on testing protocols and requirements.
- Ensured compliance with safety and regulatory standards while handling sensitive materials.
Education
Bachelor's - Healthcare Management
- Cum Laude
- 8× Dean's List
- Honor Society Member
Skills
Feedback Collection
Inbound & Outbound Call Management
Customer Retention & Relationship Building
Conflict Resolution & De-escalation
Account Management via Phone
Chat
Email
Adaptability in Fast-paced Environments
Certification
- NHA Phlebotomy
- BLS Certification
Relative Experience
Clinical Assistant Manager (Internship)
Elevation Pediatric Therapy 08/2025-01/2026
- Coordinated high-volume scheduling, calendars, and appointment management for therapists and BCBAs.
- Communicated with families and clinical staff to resolve questions and ensure follow-through.
- Supported onboarding and training by explaining workflows, systems, and documentation procedures.
- Maintained organized clinical spaces and ensured availability of materials and equipment.
Competencies
- Experience supporting regulated healthcare and laboratory environments
- Strong written and verbal communication
- Ability to manage confidential information and controlled documents
- Initiative in problem-solving and workflow improvement
- Professional, customer-centered service delivery
- Experience guiding peers and supporting team processes.
Timeline
Phlebotomist
Cone Health
04.2025 - 04.2026Read More
Member Support Specialist
Labcorp
02.2025 - CurrentRead More
Patient Service Management
IDEXX Laboratories
07.2023 - 12.2024Read More
Phlebotomist/ Specimen Processor
Wake Forest Baptist Medical Center
02.2021 - 03.2023Read More
Winston-Salem State University
Bachelor's from Healthcare Management
Read More