Maniyah Townsend
Ailaishi
Philadelphia,PA
9
years of professional experience
Dynamic content creator specializing in video editing and social media marketing. Proven expertise in audience engagement and brand awareness enhancement.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Successfully handled high volume call management and appointment scheduling. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Product Advertising
3 Years 4 Months- Provided support to colleagues as needed, fostering a positive work atmosphere conducive to productivity and collaboration.
- Provided exceptional customer service, promptly addressing concerns or issues related to products or services offered.
- Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
- Collaborated with team members to ensure smooth operations, leading to increased productivity.
- Identified areas of improvement in existing products, leading to enhanced customer satisfaction and loyalty.
Content Creator
3 Years 4 Months- Collaborated with cross-functional teams to align messaging with marketing campaigns and objectives.
- Developed engaging social media content to enhance brand awareness and audience engagement.
- Analyzed audience insights to refine content strategies and improve post performance consistently.
- Created visually appealing graphics and videos using design tools like Canva and Adobe Creative Suite.
- Managed content calendars, ensuring timely delivery of posts across multiple platforms.
- Conducted research on industry trends to inform content creation and stay ahead of competitors.
- Monitored social media channels for user interactions, responding promptly to comments and messages.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Receptionist
2 Years 6 Months- Managed front desk operations, greeting visitors and directing inquiries effectively.
- Handled multi-line phone systems, responding to calls promptly and professionally.
- Coordinated appointment scheduling, ensuring efficient use of time for staff and clients.
- Maintained organized filing system, improving document retrieval times for team members.
- sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
Warehouse Packer
3 Months- Ensured accurate packing of products for shipment, maintaining high standards of quality control.
- Operated warehouse equipment to efficiently prepare items for distribution and improve workflow efficiency.
- Collaborated with team members to optimize packing processes and reduce processing time.
- Trained new hires on packing procedures and safety protocols to enhance team performance.
- Monitored inventory levels and reported discrepancies, facilitating timely replenishment of stock supplies.
- Conducted regular inspections of packed goods to ensure compliance with shipping specifications and customer requirements.
Aide, Autistic Kids
11 Months- Facilitated communication skills development using assistive technology and structured exercises.
- Collaborated with teachers and therapists to implement behavioral strategies effectively.
- Monitored progress and adjusted techniques to enhance engagement and understanding.
- Supported individualized learning plans through tailored educational activities and interventions.
- Documented student behavior and learning outcomes for team review and strategy adjustment.
- Developed positive relationships with students, fostering a safe and supportive learning environment.
Cashier
8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by balancing daily transactions.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to maintain a clean and organized work environment.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
Skills
Social media management
Content planning
Social media marketing
Visual content creation
Video editing
Problem-solving
Appointment management
Patient care
Product packaging
Teamwork
Punctual and reliable
Customer service
Work ethic and integrity
Customer assistance
Data entry
Telephone skills
Timeline
Product Advertising
Ailaishi
04.2023 - 08.2026Read More
Content Creator
Social Media
04.2023 - 08.2026Read More
Receptionist
RPM
06.2021 - 12.2023Read More
Warehouse Packer
Amazon
09.2019 - 12.2019Read More
Aide, Autistic Kids
Autistic Children
09.2018 - 08.2019Read More
Cashier
Auntie Anne's
04.2017 - 12.2017Read More
Educative College of Caribbean
High School Diploma
Read More