MANJU SHARMA
Falls Church
Summary
Dynamic customer service professional with experience at HDFC Life, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and informed recommendations. Proficient in data entry and Microsoft Excel, ensuring accurate records and efficient transactions. Recognized for effectively addressing customer concerns and improving service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HDFC Life
04.2023 - 01.2025
- Answered phone calls, emails, and potentially in-person inquiries from customers, addressing their questions and concerns related to policies, products, and services.
- Maintained and updated customer records, process transactions, and ensure accurate policy information.
- Investigated and resolved customer complaints and issues efficiently and effectively.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
HR Assistant
Kohli & Sons (Tata Motor Parts Distributor)
04.2021 - 03.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
M.com (Hons.) - Business Management
Gauhati University
Guwahati, Assam, India05-2014
Skills
- Customer service
- Active listening
- Data entry
- Microsoft Excel
- Relationship building
- Complaint resolution
Certification
- Tally Prime Certificate
- Excel Advance Certificate
Languages
English
Professional Working
Hindi
Full Professional
Bengali
Limited Working
Nepali
Full Professional
Urdu
Professional Working
Timeline
Customer Service Representative
HDFC Life
04.2023 - 01.2025
HR Assistant
Kohli & Sons (Tata Motor Parts Distributor)
04.2021 - 03.2023
M.com (Hons.) - Business Management
Gauhati University
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