Manning APPLING
Chattanooga,TN
Summary
Analytical, meticulous individual offering up to 9 years of customer service expertise, as well as 6 years of varying warehouse positions. Profound communication skills dedicated to providing leadership, motivation, and education to fellow coworkers. Thorough knowledge of procedures, troubleshooting, and maintenance; strong analytical and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Senior Operations Administrator
Federal Express Corporation
02.2021 - Current
- Led cross-functional teams in implementing process improvements and best practices.
- Mentored junior staff, fostering skill development and team collaboration.
- Implemented quality control measures that improved service delivery consistency.
- Managed contractor relationships to ensure service level compliance.
- Streamlined operational processes by identifying inefficiencies and identifying improvements.
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
- Created comprehensive reports to provide leadership with insights into operational performance metrics.
- Used Microsoft Office Suite to draft and review reports and documents.
- Adapted to constantly changing environments with ease.
- Achieved a concrete foundational understanding of higher level processes within the company.
- Handled customer service issues with efficient and effective solutions.
- Reported issues to higher management with great detail.
- Set team members up for success through thorough communication and collaboration.
Package Handler
FedEx Ground
09.2018 - 02.2021
- Maintaining an efficient load rate of at least 250 packages an hour
- Maintaining an accuracy of package scan percentage of at least 95%
- Efficiently loading trailers to maximum capacity
- Adaptation to rapid changes on a conveyor belt with a throughput up to 12,000 packages an hour
Replay Technician
MocsVision
10.2019 - 09.2020
- Utilize software to actively analyze football and basketball games for replay purposes
- Maintain a knowledge of rules in which a replay may occur
- Perform under high pressure to provide an accurate depiction of the replayable events
- Maintain knowledge of Microsoft Windows and Office Suite
Parking Lot Officer
Republic Parking System
10.2017 - 09.2018
- Maintaining an efficient rate of at least 10 tickets per hour
- Ability to keep a positive rapport with customers under stressful circumstances
- Maintaining the amount of available parking spots in a given lot for events
Education
No Degree - Computer Science
University of Tennessee At Chattanooga
Chattanooga, Tennessee04-2020
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Motlow State Community College
Fayetteville, Tennessee05.2017
Skills
- Scheduling coordination
- Document management
- Operational planning
- Decision-making
- Team Training
- Quality assurance
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Logistics oversight
- Data analysis
- Logistics management
Timeline
Senior Operations Administrator
Federal Express Corporation
02.2021 - Current
Replay Technician
MocsVision
10.2019 - 09.2020
Package Handler
FedEx Ground
09.2018 - 02.2021
Parking Lot Officer
Republic Parking System
10.2017 - 09.2018
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Motlow State Community College
No Degree - Computer Science
University of Tennessee At Chattanooga
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