Alejandra Torres
San Diego,CA
Summary
Dynamic operations professional with expertise in optimizing workflows and enhancing service delivery. Proven track record in quality assurance and risk management, driving efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Operations Administrator
FedEx
San Diego, CA
11.2025 - Current
- Optimized operational workflows to enhance efficiency and reduce processing times.
- Coordinated logistics and scheduling, ensuring timely delivery of services to clients.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Answer telephone calls, emails and in-person inquiries to respond to client requests and questions.
Call Center Representative
Rivo Holdings
San Diego, CA
03.2025 - 06.2025
- Managed inbound customer inquiries to ensure prompt and accurate resolution.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Collaborated with team members to enhance service delivery and optimize call handling procedures.
- Collaborated with team members to develop strategies for upselling products and services during calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Door to Door Sales Associate
AT&T
San Diego, CA
03.2024 - 03.2025
- Delivered exceptional customer service to enhance customer satisfaction and retention.
- Assisted customers in selecting products that met their communication needs effectively.
- Executed sales transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained knowledge of current promotions, products, and services to inform customers.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Trained new associates on sales techniques and company policies to improve team efficiency.
Warehouse Associate
Amazon
San Diego, CA
11.2023 - 03.2024
- Operated powered industrial vehicles to transport goods efficiently within warehouse environment.
- Managed inventory control processes, ensuring accurate tracking of stock levels and locations.
- Assisted in training new associates on safety protocols and operational procedures for optimal performance.
- Implemented best practices for order picking, reducing processing times and improving workflow efficiency.
Cashier
Rallys Fast Food Resturant
San Diego, CA
04.2022 - 04.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Maintained cleanliness and organization of work area, contributing to a positive dining environment.
- Assisted customers with menu selections, providing recommendations to enhance their dining experience.
- Collaborated with team members to manage high-volume service periods during peak hours.
- Monitored stock levels of supplies, alerting management for timely replenishment as needed.
Education
High School Diploma -
Palomar High School
San Diego, CA10.2023
Skills
- Operational excellence
- Scheduling coordination
- Document management
- Business continuity
- Facilities management
- Cross-functional coordination
- Team Training
- Quality assurance
- Risk management
- Management
- Customer relationship development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Operations Administrator
FedEx
11.2025 - Current
Call Center Representative
Rivo Holdings
03.2025 - 06.2025
Door to Door Sales Associate
AT&T
03.2024 - 03.2025
Warehouse Associate
Amazon
11.2023 - 03.2024
Cashier
Rallys Fast Food Resturant
04.2022 - 04.2023
High School Diploma -
Palomar High School