TIFFANI FOWLER
Newburgh
Summary
Results-driven Senior Operations Administrator with expertise in operational excellence, team training, and customer relations. Adept at driving continuous improvement initiatives and enhancing workflow efficiency.
Overview
12
12
years of professional experience
Work History
Senior Operations Administrator
FEDEX GROUND
Newburgh, NY
09.2020 - Current
- Oversaw daily operations to ensure compliance with safety and efficiency standards.
- Streamlined administrative processes, enhancing workflow and reducing turnaround times.
- Mentored junior staff, fostering skill development and promoting a collaborative environment.
- Implemented inventory management systems, improving accuracy in stock tracking and reporting.
- Conducted regular audits of operational procedures, identifying areas for improvement and implementing solutions.
- Drafted, developed, established and implemented short and long-term organizational goals.
- Championed continuous improvement initiatives within the department, driving a culture of innovation in day-to-day operations administration activities.
- Answered [Number] telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
- Managed high-stakes crisis situations effectively, minimizing potential risks to the organization''s reputation or financial stability.
- Trained and guided team members to maintain high productivity and performance metrics.
Package Handler
FEDEX GROUND
Montgomery, NY
09.2018 - 10.2019
- Operated machinery for efficient package sorting and distribution.
- Ensured compliance with safety protocols during all handling processes.
- Collaborated with team members to streamline loading and unloading operations.
- Maintained accurate inventory logs for outgoing and incoming shipments.
- Trained new staff on package handling techniques and safety procedures.
- Monitored equipment performance, reporting issues to maintenance teams promptly.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
SERVER
Buffalo Wild Wings
Newburgh, NY
01.2017 - 05.2018
- Delivered high-quality customer service in fast-paced environment.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely meal delivery and guest satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
CASHIER/Overnight Stocker
Walmart
Newburgh, NY
07.2014 - 11.2016
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and problem resolution.
- Maintained accurate cash drawer and balanced receipts at shift end.
- Collaborated with team members to enhance customer service experience.
- Trained new cashiers on operational procedures and company policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Graphic Design
SUNY ULSTER COMMUNITY COLLEGE
Stone Ridge, NY05-2016
GED -
WALLKILL SENIOR HIGH SCHOOL
Wallkill, NY06-2014
Skills
- Operational excellence
- Scheduling coordination
- Document management
- Incident response
- Customer relations
- Team Training
- Quality assurance
- Data analysis
- Workflow optimization
- Risk management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Employee motivation
- Conflict resolution
Timeline
Senior Operations Administrator
FEDEX GROUND
09.2020 - Current
Package Handler
FEDEX GROUND
09.2018 - 10.2019
SERVER
Buffalo Wild Wings
01.2017 - 05.2018
CASHIER/Overnight Stocker
Walmart
07.2014 - 11.2016
Associate of Science - Graphic Design
SUNY ULSTER COMMUNITY COLLEGE
GED -
WALLKILL SENIOR HIGH SCHOOL