Manning Morris
Massillon
Summary
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable experiences. Over 5 years of experience managing operations for large, reputable outlets. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Overview
9
9
years of professional experience
Work History
Service Advisor
Nick Mayer Ford
08.2023 - Current
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- In charge of stores Ford Courtesy Transportation program, as well as remote experience.
Salesperson
Nick Mayer Ford
02.2023 - 08.2023
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Engaged customers in social conversations to create pleasant and easy car buying experience.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Ride Operator, Cashier and Assistant Manager
Sluggers And Putters Amusement Park
05.2015 - 10.2022
- In charge of running rides, while maintaining all safety protocols.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Prepare forms and manuals for operation of the activities and rides around the park.
- Being the first friendly face customers see at the park and greet them with a smile.
- Track attendance, participation, or performance data related to rides at the end of every night.
Logistics Account Executive
Total Quality Logistics Inc.
10.2021 - 07.2022
- Used consultative sales approach to understand and meet customer needs.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Locked in customer business with persuasive negotiation skills.
- Prepared pricing agreements and contracts to close sales.
- Serviced existing accounts on regular basis to maximize revenue.
Intern Assistant Club Director
Cincinnati Athletic Club
01.2021 - 08.2021
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Mail newsletters, promotional material, and other information.
- Create, maintain, and enter information into databases.
- Working with the social committee to put on events for the club monthly.
- In charge of giving prospects of the club tours.
- In charge of entering new customer information into QuickBooks with monthly an re-occurring charges.
Teacher Assistant
North Canton YMCA Child Development Center
10.2018 - 05.2019
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Establish and enforce rules for behavior and procedures for maintaining order among children.
- Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, and storytelling.
- Select, store, order, issue, and inventory classroom equipment, materials, and supplies.
- Provided one-on-one and group-based learning support to maintain student progress and development.
Cook
Dog Daze Gourmet Hot Dogs
10.2017 - 05.2018
- Portion, arrange, and garnish food, and serve food to waiters or patrons.
- Season and cook food according to recipes or personal judgment and experience.
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
Education
Bachelor of Science - Sport Administration
University of Cincinnati
Cincinnati, OH08.2021
Associate of Science - Sport Management
Stark State College
Canton, OH05.2019
High School Diploma -
Massillon Jackson
Massillon, OH05.2017
Skills
- Teamwork
- CRM Software
- Product Knowledge
- POS systems
- Price Quoting
Accomplishments
Senior Capstone at the Cincinnati Athletic Club
July 2021
My senior capstone was all about reestablishing reciprocity with our reciprocal clubs throughout the country. I was able to contact about 80% of the clubs and confirm reciprocity, while also adding multiple other new clubs around the country. This project had not been updated since 2019, but is now all up to date and working for members around the club.
Timeline
Service Advisor
Nick Mayer Ford
08.2023 - Current
Salesperson
Nick Mayer Ford
02.2023 - 08.2023
Logistics Account Executive
Total Quality Logistics Inc.
10.2021 - 07.2022
Intern Assistant Club Director
Cincinnati Athletic Club
01.2021 - 08.2021
Teacher Assistant
North Canton YMCA Child Development Center
10.2018 - 05.2019
Cook
Dog Daze Gourmet Hot Dogs
10.2017 - 05.2018
Ride Operator, Cashier and Assistant Manager
Sluggers And Putters Amusement Park
05.2015 - 10.2022
Bachelor of Science - Sport Administration
University of Cincinnati
Associate of Science - Sport Management
Stark State College
High School Diploma -
Massillon Jackson
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