Summary
Work History
Education
Skills
Achievements & Civic Involvement
Languages
Timeline

Manny Carames

Summary

Highly energetic and dynamic, award-winning general manager with a proven track record of driving exponential sales growth, operational excellence, and strategic innovation across high-performance teams.

Known for enhancing profitability, boosting service absorption, and implementing streamlined, process-driven sales strategies that consistently surpass company goals. I excel at cultivating collaborative, adaptable workplace cultures while fostering strong client relationships that elevate customer satisfaction and loyalty.

With a deep understanding of pre-owned cars that have produced #1 national rankings. Proficient in the acquisition of used vehicles over numerous platforms including wholesale. Skilled in leveraging data-driven insights to optimize marketing performance. Proven expertise in digital AI strategies and execution. I am a result-driven committed to transforming challenges into opportunities and propelling businesses to new heights.

Work History

General Manager

Mac Haik - Dodge Chrysler Jeep Ram
01.2020 - 04.2025
  • Oversaw budget implementations, employee evaluations, training initiatives, and contract negotiations to enhance operational efficiency.
  • Cultivated a positive workplace culture, leading to improved employee satisfaction.
  • Formulated and executed strategies that boosted sales and profitability metrics.
  • Strengthened relationships with clients, vendors, and partners to drive long-term success.
  • Monitored financial performance while establishing budgets to ensure fiscal responsibility.
  • Oversaw service and parts department executing cost-reduction strategies that preserved service quality while reducing overhead costs.
  • Achieved increase in service production absorption from 66% to 101%.
  • Moved used cars to 200 units.
  • Controlled all marketing and advertising for TV, Mail, Radio and social media platforms including ad copy.
  • Secured a 15% agency discount for producing ad copy creation.

General Sales Manager

Robbins Chevrolet & Nissan
02.2016 - 12.2019
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.

Used Car Director

Lone Star Chevrolet
01.2011 - 01.2016
  • Exceeded Sonic and Chevrolet objectives, beat and maintained records in volume and gross.
  • Averaged 360 used vehicles sales per month and grossed over 1 million monthly
  • Increased employee retention bringing employee turnover to the lowest in company history.
  • Oversaw used vehicle reconditioning to increase speed to market.
  • Implemented efficient reconditioning processes that reduced turnaround time on incoming vehicles while maintaining high-quality standards.
  • Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
  • Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.

Education

Business & Marketing

Loyola University, New Orleans

Sonic Automotive Leadership Academy

Easy Care Finance Training

Skills

  • Effective leader with sales management experience
  • Culture-driven with a results-driven strategic mindset
  • Motivational speaker with exceptional interpersonal communication skills
  • Shockwave and inventory management systems expertise
  • CDK, ADP, and Reynolds & Reynolds systems knowledge
  • Automotive CRM software proficiency
  • Inventory and operations oversight
  • Thriving in fast-paced settings

Achievements & Civic Involvement

Accolades:

  • GM Mark of Excellence - 3 Years Consecutively
  • #1 CPO Coach's Cup - 3 Years Consecutively
  • Sonic Top Producer Award - 3 Years Consecutively
  • JM&A Top Producer Award
  • Easy Care Top Performance Awards

Philanthropic Causes:

  • St. Jude's Children's Hospital
  • Wounded Warrior Project
  • Star of Hope Mission
  • Toys for Tots

Languages

English
Spanish

Timeline

General Manager - Mac Haik - Dodge Chrysler Jeep Ram
01.2020 - 04.2025
General Sales Manager - Robbins Chevrolet & Nissan
02.2016 - 12.2019
Used Car Director - Lone Star Chevrolet
01.2011 - 01.2016
Loyola University, New Orleans - , Business & Marketing
Sonic Automotive Leadership Academy - ,
Easy Care Finance Training - ,

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Manny Carames