Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Samantha Kreis

West Bend

Summary

Dynamic bar manager with extensive experience at Dundee's Roadhouse, excelling in customer service and relationship building. Proven track record in training staff and creating successful events, enhancing guest experiences. Skilled in inventory management and problem-solving, I thrive under pressure while maintaining a welcoming atmosphere for repeat clientele.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bar Manager

Dundee's Roadhouse
Dundee
04.2023 - 06.2025
  • I was responsible for creating the schedule and making sure everyone was allowed equal amounts of work time.
  • I developed great relationships with all the distributors and handled the ordering of all the beer weekly.
  • I trained new bartenders in the hopes that they would feel comfortable enough to handle the bar during busy and slow times.
  • Once a week, or when the owners were away, I handled the money bags and tills. Making sure the drawers for both shifts were on point, handling credit card tips, and other forms of payouts for the customers.
  • I helped with event planning and even created my own, which is still going strong four years later. Loaded cocktails. I had to create the menu for what I would serve on top of the beverages. Cook and set up all said food. Brunch was another idea I suggested we start doing. I came up with the times, drink specials, helped with the food specials, and with the menus.
  • Cleaning the bar was another responsibility I had: rails, bottles, soda guns, and coolers.
  • Keeping the inventory stocked and rotated.
  • Maintained a fun and welcoming environment for all who visited, and built a solid client base for repeat customers.
  • Helped create the weekly food specials and maintained all special boards weekly for advertisement.
  • Created weekly or monthly drink specials for holidays, events, or the season.

Bartender/cook

Dundee's Roadhouse
Dundee
04.2016 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Created all the weekly food specials, all mostly from scratch. Home-cooked meals.
  • Put away food stock when deliveries showed up.
  • I served beverages, took food orders, cooked food orders, served the tables, and handled the closing of all the sales by myself.
  • I handled the inventory for all the food and dry products. Made sure we ordered when needed, and did not run out of stock.

Kitchen Manager/cook

King Pin Lanes
Campbellsport
06.2009 - 03.2016

This was my very first job that I got when I was a freshman in high school. I worked in the kitchen as a cook, worked my way up to manage the kitchen, and also did a bit of bartending. My responsibilities included:

  • Preparing and handling all food the safe way.
  • Training any and all new kitchen staff.
  • Creating all the weekly food specials, typing them out, printing them, and putting them out.
  • Using their system and pricing out all of the food specials to ensure we stayed within our profit margin.
  • Dusting and oiling the lanes. Making sure the bowling area was clean and sanitized.
  • Stock the bar when it is needed.
  • I served customers beverages when I became of age.

Education

High School Diploma -

Campbellsport High School
Campbellsport
03-2013

Skills

  • Customer service
  • Bar management
  • Guest interaction
  • Outgoing personality
  • Problem solving
  • Training and mentoring
  • Customer relationship building
  • Great under pressure

Affiliations

I have 2 amazing little puppies that I adopted that take a lot of patience and focus for training them. Im very into gardening, love the outdoor aspect and the reward of seeing all my hard work succeed.

Certification

  • Bartending license. 2018 to current

Timeline

Bar Manager

Dundee's Roadhouse
04.2023 - 06.2025

Bartender/cook

Dundee's Roadhouse
04.2016 - 04.2023

Kitchen Manager/cook

King Pin Lanes
06.2009 - 03.2016

High School Diploma -

Campbellsport High School
Samantha Kreis
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